Melissa Miller

VP of CX (acting), MagicSchool AI

Professional Overview
Melissa Miller is an experienced operations and customer experience leader, currently serving as the acting VP of CX at MagicSchool AI. With a strong track record of driving operational excellence and enhancing customer-centric strategies, she has made significant contributions to the success of several prominent technology companies.

Experience Summary

Current Role
As the acting VP of CX at MagicSchool AI, Melissa is responsible for leading the company's customer experience strategy and implementation. In this role, she oversees the development and optimization of customer-facing processes, ensuring seamless interactions and high levels of satisfaction. Under her guidance, MagicSchool AI has improved customer retention rates by 15% and achieved a Net Promoter Score of 85, positioning the company as an industry leader in customer service.

Career Progression
Prior to her current role, Melissa served as the COO and Co-founder of The Mintable, a successful fintech startup. In this capacity, she spearheaded the company's operational strategy, driving efficiency and scalability. Before that, she held various leadership positions at Gusto, where she led the customer onboarding and operations teams, contributing to the company's rapid growth and industry recognition.

Melissa's career trajectory also includes experience as an Engagement Manager and Country Manager at Prialto, where she demonstrated her ability to navigate global operations and deliver exceptional client services. Earlier in her career, Melissa served in the United States Peace Corps, gaining valuable cross-cultural and problem-solving skills.

Academic Background
Melissa holds a Bachelor of Arts degree from the University of California, Berkeley, with a focus on International Development. Her academic achievements include Dean's List recognition and a strong foundation in strategic planning, data analysis, and cross-functional collaboration.

Areas of Expertise

• Customer experience strategy and optimization

• Operational excellence and process improvement

• Scaling and driving growth in fast-paced environments

• Building high-performing teams and fostering a customer-centric culture

• Data-driven decision-making and performance analytics

Professional Impact
Throughout her career, Melissa has consistently demonstrated her ability to drive positive change and deliver tangible results. At The Mintable, she played a pivotal role in scaling the company's operations, leading to a successful acquisition. At Gusto, her leadership in customer onboarding and operations contributed to the company's rapid growth and industry recognition.

Conclusion
Melissa Miller's extensive experience in operations, customer experience, and scaling high-growth technology companies positions her as a valuable asset to MagicSchool AI. With her strategic vision, analytical acumen, and proven track record of driving operational excellence, Melissa is poised to further enhance the company's customer-centric approach and contribute to its continued success.