Michael Brennan
Partner Support Manager | Customer Support Specialist
Professional Overview
Michael Brennan is an experienced customer service and operations professional with over 15 years of expertise in the restaurant and financial services industries. In his dual roles as Partner Support Manager and Customer Support Specialist at BASYS Processing, he leverages his strong interpersonal skills and extensive background in client relations to deliver exceptional support to the company's merchant partners.
Experience Summary
Current Role
As Partner Support Manager at BASYS Processing, Michael is responsible for overseeing a team of customer support specialists and ensuring efficient, effective service delivery to the company's merchant partners. He plays a key role in optimizing partner onboarding, troubleshooting complex issues, and driving process improvements to enhance the overall customer experience. Michael's in-depth industry knowledge, combined with his leadership abilities, have been instrumental in strengthening BASYS' partner relationships and contributing to the company's continued growth.
Career Progression
Prior to joining BASYS, Michael held various restaurant management positions, including roles at Acme Livery Service, KC Hopps, Ltd, Stone Creek, and Molly McGees Bar and Grill. Throughout his career, he has demonstrated a strong track record of driving operational excellence, implementing cost-saving initiatives, and fostering positive working relationships with clients and team members.
Academic Background
Michael holds a Bachelor's degree in Business Administration from the University of Kansas, where he graduated with honors.
Areas of Expertise
- Customer service and client relationship management
- Process improvement and optimization
- Team leadership and employee development
- Financial services and payment processing industry knowledge
- Restaurant and hospitality operations management
Professional Impact
During his tenure at BASYS Processing, Michael has played a pivotal role in streamlining partner onboarding processes, resulting in a 20% reduction in turnaround time. He has also spearheaded the implementation of a new customer support ticketing system, leading to a 15% improvement in first-call resolution rates. Michael's dedication and commitment to excellence have earned him the respect of his colleagues and the trust of BASYS' valued merchant partners.
Conclusion
With his extensive experience, strong leadership abilities, and deep industry expertise, Michael Brennan is well-positioned to continue driving growth and success for BASYS Processing. As he progresses in his career, he remains focused on delivering exceptional customer service and contributing to the company's overall strategic objectives.
