Professional Overview
Michael Frade is a seasoned Information Technology Service Management Analyst with a strong background in IT service management. Currently based in Boston, Massachusetts, he leverages his expertise to drive IT service excellence in the financial sector. His key expertise areas include IT service management, help desk management, and leadership, with a primary industry focus on financial services and technology.
Experience Summary
Current Role
As an Information Technology Service Management Analyst at Digital Federal Credit Union since September 2022, Michael is responsible for analyzing and improving IT service management processes. His key responsibilities include implementing service management best practices, managing service desk operations, and ensuring high-quality IT services to internal and external customers. Although specific achievements are not available, his role indicates a significant impact on the efficiency and effectiveness of IT services within the organization.
Career Progression
Notable previous roles include serving as a Help Desk Manager at Spencer Technologies from October 2017 to September 2022. In this position, Michael managed help desk operations, supervised a team of technicians, and ensured timely resolution of technical issues. His career trajectory demonstrates growth from a help desk management role to an IT service management analyst position, indicating an expansion of his responsibilities and expertise in IT service management.
Areas of Expertise
Michael's areas of expertise include:
- Industry-specific skills: IT service management, financial services technology
- Technical competencies: Help desk management, service desk operations, IT service management best practices
- Leadership and management capabilities: Team supervision, process improvement, service quality assurance
Professional Impact
Although specific projects or initiatives are not detailed, Michael's role at Digital Federal Credit Union suggests contributions to enhancing IT service quality and operational efficiency. His experience in help desk management and IT service analysis positions him to make significant contributions to the financial services and technology industries.
Conclusion
Michael Frade's professional trajectory indicates a dedicated and growing career in IT service management. Currently focused on IT service management analysis, he brings value through his expertise in process improvement, service quality assurance, and leadership. As he continues to grow in his current role, Michael is poised to make increasing contributions to the financial services and technology sectors.
