Michael Glidewell

Professional Summary

Professional Overview
Michael Glidewell is a seasoned human resources and operations executive with over 20 years of experience leading teams and driving organizational success. As the Director of Partner Support at Paya, he is responsible for overseeing the company's partner relationship management, ensuring exceptional customer service, and spearheading strategic initiatives to enhance the partner experience.

Experience Summary

Current Role
In his current role as Director of Partner Support at Paya, Michael is responsible for managing a team of dedicated professionals who serve as the primary interface between the company and its extensive network of partners. He is instrumental in developing and implementing best-in-class partner support strategies, driving process improvements, and fostering strong collaborative relationships to facilitate seamless partner onboarding, ongoing support, and retention.

Career Progression
Prior to joining Paya, Michael held various leadership positions in the financial services industry, including Vice President of Human Resources and Manager of Data Reporting & Staff Management at PNC, as well as Vice President of Staffing Strategy and Senior Project Manager at BBVA Compass. He also garnered valuable experience as a Branch Manager at Colonial Bank and BBVA Compass, where he honed his operational expertise and customer service skills.

Academic Background
Michael holds a Bachelor's degree in Business Administration from the University of Alabama, where he graduated with honors. His academic background provides a strong foundation for his strategic and analytical approach to problem-solving and decision-making.

Areas of Expertise

• Partner relationship management

• Customer service and support

• Operational optimization and process improvement

• Team building and leadership

• Data analysis and strategic planning

• Financial services and banking industry knowledge

Professional Impact
Throughout his career, Michael has demonstrated a track record of driving positive change and delivering tangible results. At PNC, he played a pivotal role in enhancing the company's data reporting capabilities and streamlining staff management processes, resulting in increased efficiency and improved employee satisfaction. At BBVA Compass, he spearheaded successful staffing strategies and project management initiatives that contributed to the bank's growth and operational excellence.

Conclusion
With his extensive experience, strategic mindset, and proven leadership abilities, Michael Glidewell is well-positioned to continue making a significant impact in the financial technology industry as the Director of Partner Support at Paya. He is committed to fostering strong partnerships, delivering exceptional customer service, and driving innovative solutions that contribute to the company's overall success.