Professional Summary
Professional Overview
Michael Henrie is an experienced operations executive with a strong track record of driving efficiency, improving processes, and delivering exceptional client outcomes. As the Vice President of Operations at Certify, he is responsible for overseeing the company's day-to-day operations, optimizing workflows, and ensuring the seamless delivery of services to Certify's growing client base.
Experience Summary
Current Role
As the Vice President of Operations at Certify, Michael is responsible for leading the company's operational strategy and implementation. He oversees a team of professionals responsible for client delivery, data operations, and process improvement. Under his leadership, Certify has streamlined its operations, increased client satisfaction, and achieved significant cost savings.
Career Progression
Prior to joining Certify, Michael held senior roles in client delivery and data operations at Sword Health and Artemis Health. As the Senior Director of Client Delivery and Data Operations at Sword Health, he was instrumental in enhancing the company's service delivery model, leading to improved client retention and profitability. Earlier in his career, Michael served as the Director of Implementation and Manager of the Customer Success Team at Artemis Health, where he played a crucial role in driving the company's growth and expanding its client base.
Academic Background
Michael holds a Bachelor's degree in Business Administration from the University of Utah, where he graduated with Honors.
Areas of Expertise
- Operations management and optimization
- Client service delivery and account management
- Data-driven decision making and process improvement
- Cross-functional team leadership and collaboration
- Strategic planning and execution
Professional Impact
Throughout his career, Michael has demonstrated a strong ability to identify and implement innovative solutions that drive operational efficiency and enhance client satisfaction. At Certify, he has overseen the successful migration of multiple client accounts, resulting in significant cost savings and improved service levels. Additionally, Michael has been recognized for his contributions to the healthcare technology industry, frequently speaking at industry events and sharing his insights on optimizing operations in a rapidly evolving market.
Conclusion
With his extensive experience in operations management, client service, and data-driven decision making, Michael Henrie is a valuable asset to Certify. He is committed to driving continuous improvement, fostering a collaborative work environment, and delivering exceptional results for the company and its clients.
