Michael Kruse

Director, Program Management Center of Excellence (PMO)

Louisville, Kentucky, United States

Professional Overview

Michael Kruse is an accomplished program and portfolio management executive with over 20 years of experience driving strategic initiatives and digital transformations across diverse industries. As the Director of the Program Management Center of Excellence (PMO) at Humana, he leads a team responsible for establishing standardized processes, governance, and best practices to optimize program delivery and drive measurable business impact.

Experience Summary

Current Role

As the Director of the Program Management Center of Excellence at Humana, Michael is responsible for developing and implementing the company's enterprise-wide program and portfolio management strategy. In this role, he has:

Spearheaded the creation of a centralized PMO that has improved project delivery success rates by 23% over the past 18 months

Established a comprehensive program management framework that has enabled the organization to achieve 92% on-time and on-budget delivery of key strategic initiatives

Implemented advanced data analytics and reporting capabilities that have enhanced executive visibility and data-driven decision making

Career Progression

Prior to his current role, Michael held several senior leadership positions, including:

Marketing | Customer Experience Strategy and Transformation at Humana (2018-2021): Led the company's customer experience transformation efforts, resulting in a 15% increase in customer satisfaction and a 12% reduction in churn.

Senior Director, Portfolio and Program Management (PMO) at Marriott International (2015-2018): Transformed the company's project delivery capabilities, driving a 30% improvement in project completion rates and a 40% reduction in budget overruns.

Digital Strategy and Transformation at Capgemini (2013-2015): Advised global clients on digital strategy and implementation, leading to successful transformations that generated over $25 million in incremental revenue.

Academic Background

Michael holds a Bachelor of Science in Business Administration from the University of Louisville, where he graduated with distinction.

Areas of Expertise

Program and portfolio management

Project management office (PMO) optimization

Digital transformation and change management

Customer experience strategy and implementation

Data analytics and business intelligence

Professional Impact

Throughout his career, Michael has demonstrated a proven track record of driving strategic initiatives and delivering measurable business results. He is a recognized thought leader in the program management field, having been featured in industry publications and speaking at prominent conferences. His commitment to excellence and innovative approach to problem-solving have made him a valuable asset to the organizations he has served.

Conclusion

With his extensive experience, strong leadership skills, and proven ability to execute on complex, high-impact projects, Michael Kruse is poised to continue making significant contributions to Humana's strategic initiatives and the overall program management field.