Michael Pennuto

Professional Overview
Michael Pennuto is a seasoned healthcare executive with over a decade of experience in revenue cycle management and patient financial services. As the Senior Director of Patient Financial Services at Cambridge Health Alliance, he leverages his expertise to drive operational excellence and enhance financial performance for the organization.

Experience Summary

Current Role
In his current role as Senior Director of Patient Financial Services at Cambridge Health Alliance, Michael is responsible for overseeing the organization's revenue cycle operations, including patient registration, billing, collections, and financial counseling. He has been instrumental in implementing data-driven strategies to optimize cash flow, improve patient satisfaction, and ensure compliance with industry regulations.

Career Progression
Prior to his current role, Michael held various leadership positions in the healthcare industry, including Director of Revenue Cycle at Codman Square Health Center, Director of Patient Financial Services at Boston Medical Center (BMC), and Billing and Accounts Receivable Manager at Massachusetts General Hospital. Throughout his career, he has consistently demonstrated his ability to improve financial performance, streamline operational processes, and cultivate high-performing teams.

Academic Background
Michael holds a Bachelor of Science degree in Business Administration from the University of Massachusetts, Amherst.

Areas of Expertise

• Revenue cycle management

• Patient financial services

• Billing and collections optimization

• Financial counseling and patient engagement

• Regulatory compliance and reporting

• Team leadership and process improvement

Professional Impact
During his tenure at Boston Medical Center, Michael led the implementation of a new electronic health record (EHR) system, which resulted in a 20% improvement in first-pass claims resolution and a 15% reduction in average days in accounts receivable. At Codman Square Health Center, he spearheaded the development of a comprehensive financial assistance program, leading to a 25% increase in patient enrollment and a 12% improvement in cash collections.

Conclusion
With his deep industry knowledge, strategic vision, and proven track record of success, Michael Pennuto is poised to continue driving meaningful impact in the healthcare sector. As the Senior Director of Patient Financial Services at Cambridge Health Alliance, he remains committed to optimizing financial performance, enhancing patient experience, and fostering a culture of continuous improvement.