Michael Pennuto
Senior Director, Patient Financial Services
Professional Overview
Michael Pennuto is an accomplished healthcare finance and operations executive with over a decade of experience driving revenue cycle optimization and patient-centric financial services. As the Senior Director of Patient Financial Services at Cambridge Health Alliance, he is responsible for leading a team of 50+ professionals to enhance the patient experience, improve operational efficiency, and maximize reimbursement for a large multi-hospital system.
Experience Summary
Current Role
As the Senior Director of Patient Financial Services at Cambridge Health Alliance since 2022, Michael oversees all aspects of the revenue cycle, including patient access, billing, collections, and financial counseling. Under his leadership, the team has reduced the average days in accounts receivable by 15% and increased point-of-service collections by 20% through the implementation of streamlined workflows and innovative self-service technologies.
Career Progression
Prior to his current role, Michael served as the Director of Revenue Cycle at Codman Square Health Center, where he spearheaded the organization's transition to a new electronic health record system and improved clean claim rates by 12%. He also held positions as the Director of Patient Financial Services at Boston Medical Center and the Billing and Accounts Receivable Manager at Massachusetts General Hospital, where he gained extensive experience in driving operational excellence and financial performance improvements within complex healthcare settings.
Academic Background
Michael holds a Bachelor of Science in Business Administration from the University of Massachusetts Amherst, with a concentration in Finance. He is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Billing and collections optimization
- Healthcare operations and process improvement
- Team leadership and change management
Professional Impact
Throughout his career, Michael has demonstrated a strong commitment to enhancing the patient financial experience and optimizing revenue cycle performance. He has led numerous successful initiatives, such as the implementation of a self-service patient portal, the development of proactive financial counseling programs, and the streamlining of billing and collections workflows. These efforts have resulted in measurable improvements in patient satisfaction, decreased administrative costs, and increased cash flow for the healthcare organizations he has served.
Conclusion
With his extensive experience, strategic vision, and commitment to operational excellence, Michael Pennuto is a highly valued leader in the healthcare finance and patient services domain. He is well-positioned to continue driving transformative change and delivering exceptional results for Cambridge Health Alliance and its patients.
