Michael Robinson
Chief Information Officer
Professional Overview
Michael Robinson is an accomplished Chief Information Officer with over 25 years of experience leading technology strategies and driving innovation across diverse industries. As the CIO at Medallia, he leverages his deep expertise in IT service management, enterprise architecture, and digital transformation to enable the company's global operations and deliver exceptional customer experiences.
Experience Summary
Current Role
As the Chief Information Officer at Medallia since November 2024, Michael is responsible for overseeing the company's information technology infrastructure, cybersecurity, and data management. Under his leadership, Medallia has streamlined its IT systems, optimized cloud utilization, and implemented robust security protocols to ensure the protection of sensitive customer data. Michael's strategic vision and collaborative approach have been instrumental in enhancing Medallia's technological capabilities and driving the organization's digital agenda.
Career Progression
Prior to joining Medallia, Michael served as the Chief Information Officer at Shutterfly, where he spearheaded the company's cloud migration, modernized its technology platforms, and improved operational efficiency. Before that, he held various leadership roles at McKesson, including Vice President of Program & Portfolio Management and Senior Director of Business Service Management, where he led cross-functional initiatives to enhance the company's IT service delivery and align technology with business objectives.
Earlier in his career, Michael held positions at Third Sky, Inc., Alliance Consulting, and Accenture, where he gained extensive experience in solution architecture, program management, and IT consulting, working with clients across industries to solve complex technology challenges.
Academic Background
Michael holds a Bachelor of Science degree in Computer Science from the University of California, Berkeley, where he graduated with honors. He also completed executive leadership programs at Stanford University and the Massachusetts Institute of Technology, further expanding his expertise in strategic technology management and business innovation.
Areas of Expertise
- IT service management and enterprise architecture
- Digital transformation and cloud migration
- Cybersecurity and data protection
- Program and portfolio management
- Strategic technology planning and execution
Professional Impact
Throughout his career, Michael has been recognized for his ability to drive measurable improvements in operational efficiency, cost optimization, and customer satisfaction. At Shutterfly, he led a cross-functional team that migrated the company's infrastructure to the cloud, resulting in a 30% reduction in IT spending and a 20% improvement in system uptime. Additionally, his leadership in implementing robust cybersecurity measures at Medallia has helped the company maintain the trust and confidence of its global customer base.
Michael is also an active member of the CIO Executive Council and serves as a board advisor for Cloudshift.ai, a leading cloud consulting firm, where he provides strategic guidance on technology trends and best practices.
Conclusion
With his exceptional track record of leading technology transformations, Michael Robinson is a seasoned Chief Information Officer who consistently delivers tangible business value through innovative IT strategies and data-driven decision-making. His commitment to aligning technology with organizational objectives and his ability to foster collaborative, high-performing teams position him as a valuable asset in driving the digital agenda of forward-thinking companies like Medallia.
