Michaela Thomsen, MBA
Director of Patient Financial Services, Nebraska Methodist Health System
Professional Overview
Michaela Thomsen is an experienced healthcare finance leader with a proven track record of driving operational efficiency and optimizing patient financial services. As the Director of Patient Financial Services at Nebraska Methodist Health System, she leverages her deep industry expertise to oversee all aspects of revenue cycle management, including patient registration, billing, collections, and financial assistance programs.
Experience Summary
Current Role
As the Director of Patient Financial Services at Nebraska Methodist Health System, Michaela is responsible for leading a team of 45 professionals to enhance the patient financial experience. Under her guidance, the department has achieved a 20% reduction in days in accounts receivable and a 15% increase in first-pass resolution rates. Michaela's strategic initiatives have contributed to Nebraska Methodist Health System's strong financial performance, supporting the organization's mission to provide exceptional patient-centered care.
Career Progression
Prior to her current role, Michaela held progressive leadership positions within the Alegent Health system, culminating in her role as Operations Director Finance - Alegent Health at Home. In this capacity, she spearheaded the implementation of a new revenue cycle management system, resulting in a 12% improvement in cash collections. Earlier in her career, Michaela served as a Manager of Financial Analysis and Planning and a Budget Coordinator, where she honed her expertise in financial reporting, budgeting, and cost-saving strategies.
Academic Background
Michaela holds a Master of Business Administration (MBA) from the University of Nebraska-Omaha, where she graduated with distinction. She also earned a Bachelor of Science in Accounting from the University of Nebraska-Lincoln, demonstrating her strong academic foundation in finance and healthcare administration.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Financial reporting and analysis
- Process improvement and optimization
- Team leadership and development
- Strategic planning and implementation
Professional Impact
Michaela's contributions have been recognized industry-wide, as she has been invited to speak at several regional healthcare finance conferences on topics such as "Enhancing the Patient Financial Experience" and "Leveraging Data Analytics to Drive Revenue Cycle Improvements." She is an active member of the Healthcare Financial Management Association (HFMA) and serves on the board of directors for the Nebraska chapter.
Conclusion
With her extensive experience, strategic vision, and collaborative leadership style, Michaela Thomsen is a valuable asset to the Nebraska Methodist Health System. Her deep expertise in patient financial services and proven track record of driving operational excellence position her as a trusted advisor in the healthcare industry.
