Professional Summary
Professional Overview
Michele Bench is the Director of Software Development at Global Knowledge, a leading provider of IT and business training solutions. With over 25 years of experience in the technology industry, she specializes in leading high-performing software development teams and driving impactful digital initiatives.
Experience Summary
Current Role
As the Director of Software Development at Global Knowledge, Michele is responsible for overseeing the company's software engineering operations and driving the strategic development of its digital product suite. In this role, she leads a team of talented developers, architects, and quality assurance professionals to deliver innovative, user-centric software solutions that support the company's training and education offerings. Under her leadership, the software development team has consistently exceeded customer satisfaction targets and contributed to the organization's overall growth and market competitiveness.
Career Progression
Prior to her current role, Michele held several progressive positions within Global Knowledge, including Technical Team Lead and Senior Software Developer. In these roles, she demonstrated her technical expertise, project management skills, and ability to mentor and develop high-performing teams. She has a proven track record of driving successful software projects, implementing process improvements, and leveraging emerging technologies to enhance the company's digital capabilities.
Before joining Global Knowledge, Michele gained valuable experience as a Drafter at CADD Graphics and a Customer Service Representative at University Directories, where she honed her problem-solving and customer service skills.
Academic Background
Michele holds a Bachelor of Arts (BA) degree in Spanish and Radio, TV, Motion Pictures from the University of North Carolina at Chapel Hill. She also completed professional development training programs at Global Knowledge, further strengthening her technical and leadership skills.
Areas of Expertise
- Software development and architecture
- Agile project management and team leadership
- Digital product strategy and innovation
- Stakeholder management and client engagement
- Process improvement and operational efficiency
Professional Impact
Under Michele's leadership, the software development team at Global Knowledge has consistently delivered high-quality, user-friendly applications that have contributed to the company's market dominance and customer satisfaction. She has spearheaded the implementation of cloud-based technologies, DevOps practices, and data-driven decision-making, resulting in enhanced scalability, security, and operational efficiency.
Michele is recognized as a thought leader in the industry, regularly sharing her insights and best practices at industry conferences and events. Her commitment to professional development and continuous learning has enabled her to stay ahead of the curve and drive transformative change within the organization.
Conclusion
With her exceptional technical expertise, strategic vision, and proven leadership skills, Michele Bench is poised to continue driving innovation and delivering impactful results for Global Knowledge. Her passion for leveraging technology to solve complex business challenges and her unwavering dedication to her team and clients make her a valuable asset to the organization.
