Professional Summary
Professional Overview
Michele Shirer is an experienced healthcare administrator and community leader with a focus on patient access, finance services, and community engagement. As the Manager of Patient Access & Finance Services at Genesis Healthcare System, she oversees critical patient-facing operations and drives innovative solutions to enhance the overall patient experience.
Current Role
In her current role at Genesis Healthcare System, Michele is responsible for managing the patient access and finance services teams, ensuring efficient and effective patient registration, billing, and revenue cycle management processes. She has implemented streamlined workflows, leveraged technological solutions, and fostered a patient-centric culture to improve patient satisfaction and operational efficiencies. Under her leadership, the department has consistently exceeded key performance metrics, contributing to the overall success of the healthcare system.
Career Progression
Prior to her current position, Michele held various leadership roles in the healthcare industry, including Manager of Community Engagement at Molina Healthcare and Marketing Manager/Supervisor Community Relationship Specialist at UnitedHealthcare Community Plan of Ohio. In these roles, she demonstrated a strong aptitude for community outreach, stakeholder engagement, and program development, which have proven invaluable in her current role.
Academic Background
Michele holds a Bachelor's degree from a respected university, where she specialized in Marketing and Business Administration. Her academic background has equipped her with a solid foundation in strategic planning, data analysis, and effective communication, which she leverages to drive positive outcomes in her professional endeavors.
Areas of Expertise
- Patient access and finance services management
- Revenue cycle optimization
- Operational efficiency and process improvement
- Community engagement and stakeholder management
- Strategic planning and data-driven decision making
- Fostering a culture of patient-centricity and employee empowerment
Professional Impact
Throughout her career, Michele has spearheaded numerous initiatives that have had a significant impact on the healthcare organizations she has served. At Genesis Healthcare System, she has played a pivotal role in streamlining patient registration and billing processes, resulting in improved revenue collection and reduced patient wait times. Her commitment to community outreach has also strengthened the organization's ties with local stakeholders, enhancing its reputation and expanding its reach.
Conclusion
With a wealth of experience in the healthcare industry and a proven track record of success, Michele Shirer is a valuable asset to the Genesis Healthcare System. Her exceptional leadership, strategic vision, and dedication to patient-centric care position her as a respected authority in the field of patient access and finance services management. As she continues to drive innovation and excellence in her current role, Michele's contributions will undoubtedly have a lasting impact on the communities she serves.
