Professional Summary
Professional Overview
Michelle England is a dedicated Volleyball Coach with a diverse background in customer service, technical support, and data management. With over 15 years of professional experience, she has developed a unique skill set that encompasses both athletic leadership and business operations. As the Volleyball Coach at Brandywine School District, Michelle leverages her expertise to inspire and guide student-athletes, while also maintaining her roles as a Customer Care Team Lead and Global Client Support at Elemica.
Experience Summary
Current Role
As the Volleyball Coach at Brandywine School District, Michelle is responsible for leading the varsity and junior varsity teams, developing training programs, and fostering a positive team culture. Under her guidance, the volleyball program has seen a significant improvement in both player performance and team morale. Michelle's ability to blend technical coaching with motivational leadership has been instrumental in the team's success.
In her concurrent roles at Elemica, Michelle serves as a Customer Care Team Lead and Global Client Support professional. She is responsible for managing a team of customer service representatives, ensuring high-quality support for Elemica's diverse client base. Additionally, she provides direct technical assistance and problem-solving for complex client issues, demonstrating her adaptability and breadth of expertise.
Career Progression
Prior to her current positions, Michelle held various roles in the technology and telecommunications sectors, including Telecommunications Specialist at AT&T, IT Generalist at Endo Pharmaceuticals, and Associate Web Developer at Universal Health Services. These experiences have equipped her with a diverse set of technical skills and a deep understanding of client-facing operations.
Throughout her career, Michelle has consistently demonstrated a passion for continuous learning and professional growth. Her ability to quickly adapt to new environments and take on challenging responsibilities has been a hallmark of her career progression.
Academic Background
Michelle holds a Bachelor of Science degree in Computer Information Systems from Pennsylvania State University. During her time at Penn State, she was recognized for her academic excellence and was actively involved in campus organizations, further developing her leadership and teamwork skills.
Areas of Expertise
- Volleyball coaching and program development
- Customer service and client support
- Technical troubleshooting and problem-solving
- Team management and leadership
- Data analysis and process optimization
Professional Impact
Michelle's contributions extend beyond her day-to-day responsibilities. She has been actively involved in community outreach initiatives, sharing her expertise and inspiring the next generation of student-athletes. Additionally, her innovative approaches to customer service and process improvement have been recognized by her peers and superiors, leading to her promotion to a leadership role within Elemica.
Conclusion
With a proven track record of success in both athletic and business settings, Michelle England is a versatile professional who consistently delivers exceptional results. Her unique blend of coaching expertise and business acumen positions her as a valuable asset to any organization. As she continues to grow and evolve, Michelle is committed to making a lasting impact on the lives of her students, clients, and colleagues.
