Michelle Ferrara

Chief Information Officer

Professional Overview
Michelle Ferrara is a seasoned technology executive with over 15 years of experience driving digital transformation and enterprise-wide solutions. As the Chief Information Officer at Arizona Public Service (APS), she is responsible for spearheading the company's information technology strategy, overseeing critical infrastructure, and leveraging data analytics to enhance operational efficiency and customer experience within the energy industry.

Experience Summary

Current Role
In her current role as Chief Information Officer at APS, Michelle is responsible for leading the IT organization and aligning technology initiatives with the company's business objectives. She has been instrumental in implementing robust cybersecurity measures, automating key business processes, and integrating advanced data analytics to improve decision-making across the enterprise. Under her leadership, APS has been recognized for its innovative use of technology, enhancing the company's competitive edge in the energy sector.

Career Progression
Prior to joining APS, Michelle held various IT leadership roles at Exelon, a leading energy company. As the IT Vice President, Enterprise Wide Solutions, she was responsible for driving the implementation of enterprise-wide systems and solutions, improving operational efficiency, and enhancing the customer experience. Earlier in her career, she served as the Director of IT, Business Intelligence and Data Analytics, where she led the transformation of the company's data and analytics capabilities, enabling data-driven decision-making across the organization.

Academic Background
Michelle holds a Bachelor of Science degree in Computer Science from the University of Arizona, where she graduated with high honors. She has also completed executive leadership programs at the University of Chicago Booth School of Business, further honing her strategic and managerial skills.

Areas of Expertise

• Enterprise IT strategy and digital transformation

• Cloud infrastructure and cybersecurity

• Business intelligence and data analytics

• Operational excellence and process automation

• Effective leadership and cross-functional collaboration

Professional Impact
Throughout her career, Michelle has spearheaded numerous high-impact initiatives that have transformed the organizations she has served. At Exelon, she led the implementation of a cloud-based ERP system, resulting in significant cost savings and improved operational efficiency. Additionally, her data analytics initiatives have enabled the company to make more informed decisions, optimize resource allocation, and enhance customer satisfaction.

At APS, Michelle has been instrumental in accelerating the company's digital transformation, positioning it as a leader in the energy industry's technological landscape. She has overseen the deployment of advanced metering infrastructure, empowering customers with real-time energy usage insights and enabling the company to better manage its grid infrastructure.

Conclusion
With her extensive experience, proven track record of success, and deep industry expertise, Michelle Ferrara is a highly respected technology leader. Her strategic vision, innovative mindset, and collaborative approach have enabled her to drive transformative change and deliver measurable business impact. As the Chief Information Officer at APS, Michelle is poised to continue enhancing the company's technological capabilities, fostering a culture of innovation, and positioning APS as a trailblazer in the energy sector.