Professional Summary
Professional Overview
Michelle Mazoleny is an experienced professional in the Patient Financial Services industry. With a strong background in customer service and a passion for healthcare, she currently serves as a Patient Financial Services specialist at Baptist Health South Florida.
Experience Summary
Current Role
As a Patient Financial Services professional at Baptist Health South Florida, Michelle is responsible for managing patient financial accounts, processing insurance claims, and ensuring accurate billing and reimbursement. She works closely with patients and their families to address any financial concerns and provide exceptional customer service. Through her diligence and attention to detail, Michelle has contributed to the organization's overall financial performance and patient satisfaction.
Career Progression
Prior to her current role, Michelle gained valuable experience in the customer service and hospitality industries. She has held positions as a Customer Service Representative at Conrad Miami, a Server at Taverna Opa Restaurant, and a Customer Service Manager at Pizza Hut. These diverse experiences have enabled Michelle to develop strong communication, problem-solving, and multitasking skills, which she now applies in her healthcare-focused role.
Academic Background
Michelle holds a Bachelor's degree from Florida International University, where she also participated in the South Beach Food and Wine Festival. Her academic background provides a solid foundation for her work in the healthcare industry.
Areas of Expertise
- Patient Financial Services
- Insurance Claim Processing
- Billing and Reimbursement
- Customer Service and Client Relations
- Problem-solving and Multitasking
Professional Impact
Through her commitment to excellence and her ability to navigate complex financial and administrative processes, Michelle has made significant contributions to the patients and families she serves at Baptist Health South Florida. Her dedication to providing high-quality financial services and her willingness to go the extra mile have been instrumental in enhancing the overall patient experience.
Conclusion
With her extensive experience in customer service and her growing expertise in Patient Financial Services, Michelle is well-positioned to continue advancing her career in the healthcare industry. Her strong work ethic, attention to detail, and commitment to delivering exceptional service make her a valuable asset to Baptist Health South Florida and a respected professional in her field.
