Professional Overview
Michelle Mazoleny is an experienced finance and customer service professional, currently serving as a Patient Financial Services representative at Baptist Health South Florida. With a strong background in client-facing roles, she specializes in navigating complex healthcare and financial systems to deliver exceptional patient experiences.
Experience Summary
Current Role
As a Patient Financial Services representative at Baptist Health South Florida, Michelle is responsible for managing patient accounts, processing insurance claims, and providing financial counseling to patients. She acts as a trusted advisor, guiding patients through the intricacies of medical billing and ensuring they receive the maximum available benefits. Through her proactive and solution-oriented approach, Michelle has consistently exceeded patient satisfaction targets and contributed to the organization's financial stability.
Career Progression
Prior to her current role, Michelle held various customer service and administrative positions, including Customer Service Representative at Conrad Miami, Server at Taverna Opa Restaurant, and Customer Service Manager at Pizza Hut. These roles have equipped her with a diverse set of skills, from effective communication and problem-solving to process improvement and team leadership. Michelle's ability to adapt to changing environments and her commitment to exceeding customer expectations have been the hallmarks of her professional growth.
Academic Background
Michelle holds a Bachelor's degree from Florida International University, where she gained a well-rounded education and developed a strong foundation in critical thinking and data analysis. Her academic achievements, coupled with her hands-on experience, have positioned her as a valuable asset in the healthcare and financial services industries.
Areas of Expertise
- Healthcare financial services
- Patient account management
- Insurance claim processing and resolution
- Financial counseling and education
- Customer service and client relationship management
- Attention to detail and problem-solving
Professional Impact
Throughout her career, Michelle has consistently demonstrated her ability to improve operational efficiency and enhance the customer experience. At Baptist Health South Florida, she has been instrumental in implementing streamlined processes that have reduced patient wait times and increased first-call resolution rates. Her dedication to continuous learning and process improvement has earned her the respect of both her colleagues and the patients she serves.
Conclusion
With a proven track record of success in the healthcare and financial services industries, Michelle Mazoleny is poised to continue making a meaningful impact in her current role and beyond. Her versatile skill set, customer-centric approach, and commitment to excellence make her a valuable asset to any organization seeking to optimize its patient financial services and enhance the overall patient experience.
