Michelle Perry

Financial Counselor

Professional Overview

Michelle Perry is a dedicated Financial Counselor at Children's Mercy Hospital, where she leverages her extensive experience in financial services and customer service to provide comprehensive support and guidance to patients and their families. With a strong background in financial counseling, she specializes in navigating complex healthcare financial challenges and helping clients secure the best possible outcomes.

Experience Summary

Current Role

As a Financial Counselor at Children's Mercy Hospital, Michelle is responsible for assisting patients and their families in understanding and managing their healthcare-related financial obligations. She works closely with patients to identify applicable financial assistance programs, ensure accurate billing, and facilitate efficient payment arrangements. Through her personalized approach and attention to detail, Michelle has made a significant impact in helping families alleviate financial burdens and access the care they need.

Career Progression

Prior to her current role, Michelle held several customer service-focused positions, including Management Assistant at CarMax and Back Office Lead at Best Buy. In these roles, she honed her skills in client communication, problem-solving, and process optimization. Her experience in the retail and automotive industries provided her with a well-rounded understanding of customer service best practices, which she now applies in her work as a Financial Counselor.

Academic Background

Michelle holds a Bachelor's degree in Business Administration from the University of Missouri-Kansas City, where she graduated with honors.

Areas of Expertise

• Healthcare financial counseling

• Patient advocacy and support

• Financial assistance program management

• Billing and payment facilitation

• Customer service and conflict resolution

• Process improvement and efficiency

Professional Impact

Throughout her career, Michelle has consistently demonstrated a commitment to making a positive impact on the lives of her clients. In her current role, she has been instrumental in securing financial assistance for numerous patients, ensuring they can access the care they need without undue financial burden. Her collaborative approach and attention to detail have earned her the trust and respect of both her colleagues and the families she serves.

Conclusion

With her wealth of experience, strong problem-solving skills, and genuine dedication to helping others, Michelle Perry is a valuable asset to the Children's Mercy Hospital team. As she continues to grow in her role, she is poised to make an even greater impact in the healthcare financial counseling field, advocating for patients and their families while upholding the highest standards of professionalism and care.