Professional Summary
Professional Overview
Michelle Wlazlak is an experienced healthcare professional with a strong background in patient financial services and billing management. She currently serves as the Manager of Patient Financial Services for the Surgery Service Line at Inova Health in Fairfax, Virginia, where she oversees critical financial operations and drives process improvements to enhance patient experience.
Experience Summary
Current Role
As Manager of Patient Financial Services for the Surgery Service Line at Inova Health, Michelle is responsible for managing the entire revenue cycle process, including patient registration, insurance verification, claims submission, and account resolution. She works closely with the surgery department leadership team to streamline financial workflows, implement new technologies, and ensure accurate and timely reimbursement. Under her leadership, the patient financial services team has achieved significant improvements in key performance metrics, such as reduced days in accounts receivable and increased clean claim rates.
Career Progression
Prior to her current role, Michelle held the position of Billing Manager at Virginia Surgery Associates, PC for over 20 years. In this capacity, she honed her expertise in medical billing, coding, and revenue cycle management, overseeing a team of billing specialists and serving as a trusted advisor to the practice's physicians. Her strong technical skills, coupled with her deep understanding of healthcare regulations and payer requirements, have been instrumental in driving operational efficiency and financial performance for the organizations she has served.
Academic Background
Michelle holds a Bachelor of Science degree in Business Administration from George Mason University, where she graduated with distinction.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Medical billing and coding
- Payer contract negotiation and compliance
- Process improvement and optimization
- Team leadership and staff development
Professional Impact
Throughout her career, Michelle has demonstrated a commitment to improving the patient financial experience and enhancing the overall operational efficiency of the healthcare organizations she has served. Her innovative approach to problem-solving and her ability to implement effective process changes have consistently led to positive outcomes, such as reduced claim denials, improved cash flow, and increased patient satisfaction scores.
Conclusion
With her extensive experience, strong technical expertise, and proven track record of success, Michelle Wlazlak is a valuable asset to the Inova Health team. She is committed to driving continuous improvement and delivering exceptional financial services to patients, all while contributing to the overall success and growth of the organization.
