Mikaela Warren

HR & People Operations Lead | Singapore

Professional Overview

Mikaela Warren is an experienced HR and People Operations professional with a demonstrated track record of driving organizational success through strategic human capital management. As the HR & People Operations Lead at HitPay, she is responsible for overseeing all aspects of talent acquisition, employee engagement, and people-centric initiatives to support the company's rapid growth and foster a positive, high-performing work culture.

Experience Summary

Current Role

HR & People Operations Lead, HitPay (2025-01-01 to Present)

• Spearheaded the development and implementation of comprehensive HR policies, procedures, and programs to attract, retain, and develop top talent

• Partnered with cross-functional leaders to align people strategies with business objectives, ensuring seamless workforce planning and optimization

• Implemented data-driven performance management systems to identify and nurture high-potential employees, fostering a culture of continuous learning and development

• Drove employee engagement initiatives that resulted in a 20% increase in employee satisfaction and a 15% reduction in voluntary turnover

Career Progression

HR & People Operations Executive, HitPay (2023-11-01 to 2025-01-01)

• Played a key role in scaling the HR function to support the company's rapid growth, leading the recruitment and onboarding of 50+ new hires

• Streamlined HR processes and implemented cloud-based HR technology to improve operational efficiency and data-driven decision-making

• Developed and delivered customized training programs to upskill employees and enhance their career development opportunities

Recruitment Operations Program Manager, Deliveroo (2022-11-01 to 2023-03-01)

• Oversaw the end-to-end recruitment operations, ensuring a seamless candidate experience and efficient talent acquisition processes

• Implemented innovative sourcing strategies and data-driven recruitment metrics to improve hiring quality and reduce time-to-fill

Academic Background

Mikaela holds a Bachelor of Business Administration (BBA) degree from the National University of Singapore, with a specialization in Human Resource Management. She has also completed various professional certifications in HR analytics, change management, and organizational development.

Areas of Expertise

• Talent Acquisition and Workforce Planning

• Employee Engagement and Retention Strategies

• HR Policy Development and Implementation

• Performance Management and Talent Development

• HR Analytics and Data-Driven Decision-Making

• Organizational Change and Transformation

Professional Impact

• Recognized as a strategic business partner, contributing to the successful scaling of HitPay's workforce from 50 to over 200 employees

• Spearheaded the implementation of a robust employee learning and development program, resulting in a 30% increase in skills competency and career progression

• Played a instrumental role in shaping the company's people-centric culture, leading to a 25% improvement in Glassdoor ratings and a 90% employee recommendation rate

Conclusion

With her exceptional HR expertise, strategic mindset, and proven ability to drive operational excellence, Mikaela Warren is poised to continue making a significant impact on HitPay's people-focused initiatives and overall business success.