Professional Role and Tenure at GAF
Michael Arthur currently holds the position of Vice President, Head of Service Management at GAF, a leading roofing and building materials company. His role encompasses leadership within GAF’s IT department, specifically managing service management functions. Michael has been with GAF for approximately 10 years, having started his tenure in November of an unspecified year prior to or around 2014, indicating significant institutional knowledge and stability within the organization.
Responsibilities and Leadership
Michael Arthur leads a dedicated team within the IT department focused on optimizing and managing GAF’s service operations. His leadership role positions him as a key decision-maker regarding IT service delivery, process management, and potentially digital transformation initiatives linked to service management. This implies responsibility for ensuring uptime, efficiency, and customer-facing IT service excellence, critical factors for operational continuity in GAF's manufacturing and supply chain environment.
Company Background Overview
GAF is headquartered in Parsippany, New Jersey, with corporate offices located at 1361 Alps Road, Wayne, NJ 07470. The company is a subsidiary under broader ownership structures historically connected to BMCA Holdings Corporation and G-I Holdings Inc. GAF’s industry standing benefits from a legacy spanning multiple decades in roofing and building materials, with active engagement in corporate development and contractor services. The company emphasizes building strong carrier and client relationships, an area Michael Arthur’s executive role supports through IT operational excellence.
Professional Reputation and Industry Standing
Michael Arthur is recognized internally and externally as a valued executive bringing significant expertise and trusted relationships within GAF. He is described as well respected in the industry, highlighting his contributions to maintaining strong carrier and client partnerships through his leadership role.
Contact and Online Presence
Michael Arthur maintains a LinkedIn profile titled “Michael Arthur - Vice President, Head of Service Management, GAF,” which reflects his strategic IT leadership credentials and provides professional networking contexts:
Additionally, company posts and employee spotlights referencing Michael showcase him as a prominent figure within GAF’s corporate communications, reiterating his decade-long tenure and leadership contributions.
Relevant Insights for Engagement
Given Michael’s position as Vice President in Service Management within IT, his focus likely includes:
- Overseeing IT service delivery and support frameworks.
- Managing service teams to ensure operational effectiveness.
- Driving IT initiatives that improve client and contractor service experiences.
- Engaging with technology vendors and partners that enhance IT capabilities.
His longevity at GAF underscores a deep understanding of the company’s operational and IT infrastructure landscape, making him a strategic stakeholder for solutions targeting IT service management, digital transformation, or operational support technologies.
Summary: Michael Arthur is a senior IT executive at GAF, leading the Service Management division with over 10 years of tenure. His role entails managing IT service delivery teams, underpinning GAF’s operational and client service continuity. His leadership, respected industry standing, and long-term commitment to GAF position him as a key decision-maker for technology-driven service solutions within the company.
