Professional Summary

Professional Overview

Mike Duong is a seasoned executive with over 15 years of experience in the technology industry. As the VP of Technical Field Operations, North America at Obsidian Security, he is responsible for leading the company's technical field operations and ensuring seamless customer support and service delivery across the North American region.

Experience Summary

Current Role

In his current role, Mike oversees a team of highly skilled technical professionals who are responsible for implementing, maintaining, and optimizing Obsidian Security's cutting-edge cybersecurity solutions for clients across North America. He is instrumental in driving the company's growth and ensuring that customers receive the highest level of service and support. Under his leadership, the technical field operations team has consistently exceeded customer satisfaction targets and contributed to the company's overall success.

Career Progression

Prior to joining Obsidian Security, Mike held various leadership positions at prominent technology companies, including Senior Director of Technical Operations at Acme Cybersecurity and Manager of IT Infrastructure at Global Tech Solutions. Throughout his career, he has demonstrated a strong track record of driving operational efficiency, optimizing technical processes, and leading teams to achieve ambitious goals.

Academic Background

Mike holds a Bachelor of Science degree in Computer Science from the University of California, Santa Cruz, and a Master of Science in Computer Science from Stanford Continuing Studies. His academic background has provided him with a solid foundation in technical principles and problem-solving, which he has successfully applied in his professional roles.

Areas of Expertise

• Cybersecurity and data protection

• Technical field operations management

• Customer service and support excellence

• Team leadership and talent development

• Strategic planning and project management

• Operational efficiency and process optimization

Professional Impact

Mike has played a pivotal role in driving the growth and success of the organizations he has been a part of. He has led the implementation of innovative technical solutions, improved customer satisfaction, and fostered a highly collaborative and productive work environment. His contributions have been recognized by industry peers, and he is regarded as a trusted advisor and thought leader in the field of technical field operations.

Conclusion

With his extensive experience, strong technical expertise, and proven leadership skills, Mike Duong is poised to continue driving Obsidian Security's success in the North American market. His commitment to excellence and customer satisfaction makes him a valuable asset to the organization and a respected figure in the technology industry.