Professional Summary

Professional Overview

Mike Ellis is a seasoned operations and customer success executive with a proven track record of driving business growth and enhancing customer experiences. As the Vice President of Operations & Customer Success at Level Home, he leverages his extensive expertise in the technology industry to optimize operational efficiency and deliver exceptional customer support.

Experience Summary

Current Role

As the Vice President of Operations & Customer Success at Level Home, Mike is responsible for overseeing the company's end-to-end operations and spearheading its customer success initiatives. He is instrumental in streamlining processes, improving workflow, and implementing strategies to enhance customer satisfaction and retention.

Career Progression

Prior to his current role, Mike held several senior leadership positions in the customer success domain. He served as the Senior Director of Customer Success at Snapdocs, where he was instrumental in scaling the company's customer success team and driving customer growth. Before that, he was the Senior Director of Customer Success, Programs, and Service Delivery at Roostify, where he played a pivotal role in developing and executing successful customer engagement strategies.

Mike's previous experience also includes roles as the Director of Customer Success at Clear Capital and the Director of Engineering Program Management at Microsoft. His diverse background in program management, channel management, and solutions delivery has equipped him with a comprehensive understanding of the technology industry and the ability to drive operational excellence.

Academic Background

Mike holds a Bachelor of Science degree from the University of California, Berkeley, where he majored in Computer Science. His strong technical foundation, combined with his business acumen, has enabled him to excel in his career, bridging the gap between technology and customer-centric operations.

Areas of Expertise

• Operations and process optimization

• Customer success strategy and execution

• Scalable customer support models

• Workflow automation and efficiency

• Cross-functional collaboration and leadership

• Data-driven decision making

Professional Impact

Throughout his career, Mike has demonstrated his ability to drive transformative change and deliver measurable results. At Roostify, he spearheaded the implementation of a successful customer success program that led to a significant increase in customer retention and satisfaction. At Clear Capital, he played a pivotal role in streamlining operations and enhancing the customer experience, resulting in improved customer loyalty and brand reputation.

Conclusion

With his extensive experience, strategic mindset, and passion for delivering exceptional customer experiences, Mike Ellis is poised to make a significant impact in his role as the Vice President of Operations & Customer Success at Level Home. His proven track record of driving operational excellence and customer success, coupled with his strong leadership capabilities, make him a valuable asset to the organization.