Mike Halvorsen

Vice President, Customer Experience & Product Management

Professional Overview
Mike Halvorsen is an accomplished leader with over 15 years of experience in customer experience, product management, and digital operations. He currently serves as the Vice President of Customer Experience & Product Management at H&R Block, where he is responsible for driving strategic initiatives to enhance the customer journey and optimize product delivery.

Experience Summary

Current Role
As the Vice President of Customer Experience & Product Management at H&R Block, Mike oversees a team of professionals dedicated to delivering exceptional customer experiences and driving the development of innovative products and services. He is instrumental in shaping the company's digital transformation efforts, leveraging data-driven insights to improve customer satisfaction and drive business growth.

Career Progression
Prior to his current role, Mike served as the Vice President of User Experience and Digital Operations at Kohl's, where he led cross-functional teams in the implementation of cutting-edge digital initiatives and the enhancement of the customer experience across multiple touchpoints. Earlier in his career, he held management positions at NFC Consulting Group (Quest CE), where he excelled in marketing and operations, showcasing his versatility and adaptability.

Academic Background
Mike holds a Bachelor's degree in Business Administration from the University of Wisconsin-Milwaukee, where he graduated with honors.

Areas of Expertise

• Customer experience design and optimization

• Product management and development

• Digital transformation and operations

• Data-driven decision making

• Cross-functional team leadership and collaboration

Professional Impact
During his tenure at Kohl's, Mike led the successful implementation of a new mobile app and website, resulting in a 20% increase in online conversions and a 15% improvement in customer satisfaction ratings. At H&R Block, he has spearheaded the development of innovative tax preparation tools and services, driving a 12% year-over-year increase in digital product adoption.

Conclusion
With his extensive experience in customer experience, product management, and digital operations, Mike Halvorsen is a strategic leader who is passionate about delivering exceptional customer-centric solutions. His ability to drive digital transformation and leverage data-driven insights positions him as a valuable asset to H&R Block as the company continues to evolve and thrive in the rapidly changing business landscape.