Mike Hobson
Vice President - Claims, Columbus, Ohio, United States
Professional Overview
Mike Hobson is an experienced insurance and claims professional serving as the Vice President of Claims at Battea Class Action Services. With over 20 years of industry experience, he specializes in claims operations management, process optimization, and client engagement within the insurance and legal services sectors.
Experience Summary
Current Role
As Vice President of Claims at Battea Class Action Services, Mike leads a team responsible for managing complex class action claims processes for institutional clients. In this role, he oversees all aspects of claims intake, adjudication, and distribution, driving operational efficiencies that have resulted in a 25% reduction in average claim processing times. Mike's strategic leadership and client-centric approach have been instrumental in strengthening Battea's reputation as a trusted partner for class action settlement administration.
Career Progression
Prior to joining Battea, Mike served as the Manager of Claims Operations at Epiq, a leading provider of legal services and technology solutions. In this position, he directed a team of 40+ claims specialists and was responsible for optimizing workflows, enhancing data analytics capabilities, and improving client satisfaction scores by 20%. Earlier in his career, Mike served as a Cryptologic Linguist in the United States Air Force, where he developed a strong foundation in data analysis, risk management, and cross-functional collaboration.
Academic Background
Mike holds a Bachelor of Arts degree in Linguistics from Ohio State University, where he graduated cum laude. His specialized coursework in language analysis and communication has proven invaluable in his claims management roles, allowing him to navigate complex legal and regulatory environments effectively.
Areas of Expertise
- Claims operations management
- Process improvement and automation
- Data analysis and reporting
- Client relationship management
- Cross-functional team leadership
Professional Impact
Throughout his career, Mike has demonstrated a commitment to driving operational excellence and delivering exceptional results for his clients. His achievements include:
- Implementing data-driven decision-making strategies that have led to a 15% reduction in claims processing costs
- Spearheading the development of a proprietary claims management platform that has improved case visibility and transparency for clients
- Serving as a subject matter expert on industry trends and best practices, contributing to publications and speaking engagements
Conclusion
With his extensive experience, strategic mindset, and proven track record of success, Mike Hobson is a valuable asset to Battea Class Action Services and the broader insurance and legal services industry. In his current role, he continues to drive innovation, enhance client relationships, and contribute to the firm's overall growth and success.
