Professional Overview

Mike Lister is a seasoned executive currently serving as the Director of Program Optimization at Citi Consumer Financial Crimes Organization, leveraging his expertise in financial services, digital transformation, and operational optimization to drive business growth and mitigate financial crimes. His industry focus spans consumer finance, fintech, and digital transformation, with a strong emphasis on strategic planning, operational efficiency, and leadership.

Experience Summary

Current Role

As the Director of Program Optimization at Citi Consumer Financial Crimes Organization, Mike oversees the development and implementation of strategic programs aimed at enhancing operational efficiency, reducing financial crimes, and improving customer experience. His key responsibilities include leading cross-functional teams, analyzing operational metrics, and identifying areas for process improvements. Notably, Mike has been instrumental in driving digital transformation initiatives, resulting in enhanced operational efficiencies and reduced risk exposure.

Career Progression

Mike's career progression is marked by notable roles that demonstrate his growth and expertise in the financial services sector. Previously, he served as the Director of Business Planning & Digital Transformation at Citi, where he played a crucial role in shaping the company's digital strategy and overseeing its implementation. Prior to this, Mike held the position of Director, Chief Operating Office at Citi FinTech, further solidifying his expertise in fintech and operational optimization. His earlier roles, including Senior Vice President at Citigroup and Director, Global Experience Team at Citi, have equipped him with a deep understanding of consumer finance, global operations, and team leadership.

Areas of Expertise

Mike's areas of expertise include:

• Industry-specific skills: Financial services, consumer finance, fintech, and digital transformation.

• Technical competencies: Operational optimization, strategic planning, risk management, and team leadership.

• Leadership and management capabilities: Proven track record of leading cross-functional teams, driving digital transformation, and enhancing operational efficiencies.

Professional Impact

Throughout his career, Mike has been involved in numerous projects and initiatives that have significantly impacted the financial services industry. His contributions to digital transformation, operational optimization, and risk reduction have positioned him as a leader in his field. While specific metrics are not available, his achievements in enhancing operational efficiencies, improving customer experience, and mitigating financial crimes underscore his value as a professional in the financial services sector.

Conclusion

Mike Lister's professional trajectory is characterized by steady growth, strategic leadership, and a commitment to excellence in the financial services industry. Currently, he is focused on optimizing programs to combat financial crimes and enhance consumer financial services. As a seasoned executive with a strong background in digital transformation, operational optimization, and leadership, Mike offers a unique value proposition to organizations seeking to navigate the complexities of the financial services landscape while embracing digital innovation and operational efficiency.