MM

Mike Mcgee

Professional Summary



Professional Overview


Mike McGee is an experienced retail and operations professional, currently serving as the Head of Customer & Operations at Mugsy and as a Founding Member of The Post. With a strong background in merchandise management, business intelligence, and customer-centric strategies, he has a proven track record of driving operational excellence and enhancing customer experiences.

Experience Summary



Current Roles


Head of Customer & Operations, Mugsy (2021-Present)
  • Oversees all customer-facing and operational functions, ensuring seamless end-to-end experiences

  • Implements data-driven strategies to optimize workflows, improve customer satisfaction, and drive business growth

  • Collaborates cross-functionally to enhance product offerings, streamline processes, and foster a customer-centric culture


Founding Member, The Post (2023-Present)
  • Contributes to the strategic direction and operational development of this new venture

  • Leverages expertise in retail, operations, and customer service to support the successful launch and growth of the business


Career Progression


Senior Merchandise Manager, Lands' End (2021-2021)
  • Managed the inventory and merchandising strategy for key product categories, driving sales and profitability

  • Analyzed market trends and customer data to inform product assortment and pricing decisions

  • Collaborated with cross-functional teams to enhance the overall customer experience


Merchandise Manager, Lands' End (2019-2021)
  • Responsible for the planning, allocation, and replenishment of merchandise across multiple channels

  • Utilized data-driven insights to optimize inventory levels and improve inventory turnover


Business Intelligence Analyst, Under Armour (2013-2016)
  • Developed and maintained business intelligence dashboards and reports to support strategic decision-making

  • Identified opportunities for process improvements and operational efficiencies through data analysis


Academic Background


Mike holds a Bachelor of Science degree in Business Administration from the University of Maryland, Baltimore County.

Areas of Expertise


  • Retail operations and customer experience management

  • Merchandise planning and inventory optimization

  • Data-driven decision making and business intelligence

  • Cross-functional collaboration and team leadership

  • Implementing process improvements and operational efficiencies


Professional Impact


  • Drove operational enhancements that improved customer satisfaction and loyalty at Lands' End

  • Leveraged data analytics to support strategic decision-making and drive business growth at Under Armour

  • Recognized for his ability to bridge the gap between data insights and actionable business strategies


Conclusion


With his diverse experience in retail, operations, and business intelligence, Mike McGee is a versatile and strategic professional who is well-equipped to drive customer-centric innovations and operational excellence. As he continues to expand his roles at Mugsy and The Post, he is poised to make a significant impact on the industry.