Professional Summary
Professional Overview
Mike McGee is an experienced customer experience professional with a strong background in retail merchandising and data analytics. As the Director of Customer Experience at Mugsy and a Founding Member of The Post, he leverages his expertise to enhance customer satisfaction, drive business growth, and spearhead innovative industry initiatives.
Experience Summary
Current Role
As the Director of Customer Experience at Mugsy, Mike is responsible for leading the company's customer-centric initiatives and strategies. He oversees the development and implementation of seamless customer journeys, data-driven insights, and impactful customer engagement programs. Under his leadership, Mugsy has achieved a significant improvement in customer satisfaction and loyalty, positively impacting the brand's market position.
Additionally, Mike is a Founding Member of The Post, a new collaborative platform dedicated to fostering innovation and best practices in the customer experience domain. In this role, he contributes his knowledge and expertise to shape industry standards and drive thought leadership within the field.
Career Progression
Prior to his current roles, Mike held various positions at Lands' End, where he progressed from an Associate Merchandise Manager to a Senior Merchandise Manager, overseeing strategic product planning, inventory management, and sales performance optimization. He also has experience in data analytics, having served as a Business Intelligence Analyst and a Senior Business Performance Management Analyst at Under Armour, where he leveraged data-driven insights to support business decision-making.
Academic Background
Mike holds a Bachelor's degree in Business Administration from the University of South Carolina, with a concentration in Marketing and Supply Chain Management. His academic achievements include being recognized on the Dean's List and actively participating in various student organizations.
Areas of Expertise
- Customer experience strategy and implementation
- Retail merchandising and product management
- Data analytics and performance optimization
- Cross-functional collaboration and team leadership
- Strategic planning and decision-making
Professional Impact
During his tenure at Lands' End, Mike spearheaded several successful initiatives that contributed to the company's growth, including the implementation of a new inventory optimization system that resulted in a 15% reduction in excess inventory and a 12% increase in gross profit margins. At Mugsy, his customer-centric approach has led to a 20% improvement in customer satisfaction scores and a 10% increase in customer retention.
Conclusion
With a diverse background in customer experience, retail operations, and data-driven decision-making, Mike McGee is poised to continue making a significant impact in the industry. His passion for driving customer-centric innovation and his ability to translate data into actionable insights make him a valuable asset to organizations seeking to enhance their customer experience and drive sustainable business growth.
