Professional Summary
Professional Overview
Mike McGee is an experienced retail and operations professional, currently serving as the Head of Customer & Operations at Mugsy and as a Founding Member of The Post. With a strong background in merchandise management, business intelligence, and customer-centric strategies, he has a proven track record of driving operational excellence and enhancing customer experiences.
Experience Summary
Current Roles
Head of Customer & Operations, Mugsy (2021-Present)
- Oversees all customer-facing and operational functions, ensuring seamless end-to-end experiences
- Implements data-driven strategies to optimize workflows, improve customer satisfaction, and drive business growth
- Collaborates cross-functionally to enhance product offerings, streamline processes, and foster a customer-centric culture
Founding Member, The Post (2023-Present)
- Contributes to the strategic direction and operational development of this new venture
- Leverages expertise in retail, operations, and customer service to support the successful launch and growth of the business
Career Progression
Senior Merchandise Manager, Lands' End (2021-2021)
- Managed the inventory and merchandising strategy for key product categories, driving sales and profitability
- Analyzed market trends and customer data to inform product assortment and pricing decisions
- Collaborated with cross-functional teams to enhance the overall customer experience
Merchandise Manager, Lands' End (2019-2021)
- Responsible for the planning, allocation, and replenishment of merchandise across multiple channels
- Utilized data-driven insights to optimize inventory levels and improve inventory turnover
Business Intelligence Analyst, Under Armour (2013-2016)
- Developed and maintained business intelligence dashboards and reports to support strategic decision-making
- Identified opportunities for process improvements and operational efficiencies through data analysis
Academic Background
Mike holds a Bachelor of Science degree in Business Administration from the University of Maryland, Baltimore County.
Areas of Expertise
- Retail operations and customer experience management
- Merchandise planning and inventory optimization
- Data-driven decision making and business intelligence
- Cross-functional collaboration and team leadership
- Implementing process improvements and operational efficiencies
Professional Impact
- Drove operational enhancements that improved customer satisfaction and loyalty at Lands' End
- Leveraged data analytics to support strategic decision-making and drive business growth at Under Armour
- Recognized for his ability to bridge the gap between data insights and actionable business strategies
Conclusion
With his diverse experience in retail, operations, and business intelligence, Mike McGee is a versatile and strategic professional who is well-equipped to drive customer-centric innovations and operational excellence. As he continues to expand his roles at Mugsy and The Post, he is poised to make a significant impact on the industry.