Professional Summary

Professional Overview

Mike McGehean is an experienced DIRECTOR OF DCMS IMPLEMENTATION at CARQUEST, GPI, where he leverages his expertise in implementing and managing Dealer Customer Management Systems (DCMS) to drive operational efficiency and enhance customer experience.

Experience Summary

Current Role

As the DIRECTOR OF DCMS IMPLEMENTATION at CARQUEST, GPI, Mike is responsible for leading the successful implementation and optimization of the company's DCMS. He oversees cross-functional teams, ensuring seamless integration of the system across various departments and streamlining processes to improve customer satisfaction and business performance.

Career Progression

With a strong background in the automotive industry, Mike has steadily progressed in his career, taking on increasingly challenging roles. Prior to his current position, he held various leadership roles, where he demonstrated his ability to drive strategic initiatives, manage complex projects, and deliver measurable results.

Academic Background

Mike holds a Bachelor's degree in Business Administration from a reputable university, where he specialized in operations management and information systems.

Areas of Expertise

• Dealer Customer Management Systems (DCMS) implementation and optimization

• Automotive industry operations and process improvement

• Cross-functional team leadership and collaboration

• Project management and change management

• Data analysis and performance optimization

Professional Impact

During his tenure at CARQUEST, GPI, Mike has played a pivotal role in the successful deployment of the company's DCMS, which has resulted in enhanced customer satisfaction, improved data-driven decision-making, and increased operational efficiency. He has consistently demonstrated his ability to drive innovation and spearhead initiatives that have a tangible impact on the organization's overall performance.

Conclusion

With his extensive experience in the automotive industry and his expertise in DCMS implementation, Mike is well-positioned to continue making significant contributions to CARQUEST, GPI. His proven track record of driving operational excellence and fostering collaborative, data-driven cultures makes him a valuable asset to the organization.