Professional Summary
Professional Overview
Mike Munsey is an accomplished executive with extensive experience in the telecommunications industry. As the Vice President of Customer Success at Ozmo, he is responsible for driving exceptional customer experiences and ensuring the successful implementation and adoption of the company's innovative solutions.
Experience Summary
Current Role
In his current role as Vice President of Customer Success at Ozmo, Mike is responsible for leading the company's customer success initiatives. He oversees a team of dedicated professionals who work closely with clients to understand their unique needs, provide tailored solutions, and deliver exceptional post-sales support. Under his leadership, Ozmo has achieved industry-leading customer satisfaction and retention rates, solidifying the company's reputation as a trusted partner.
Career Progression
Prior to joining Ozmo, Mike held various leadership positions at Verizon, where he demonstrated his expertise in driving digital growth, enhancing customer experiences, and spearheading strategic initiatives. As the Executive Director of Customer Experience and Digital Growth for the Verizon Consumer Group, he played a pivotal role in optimizing the company's digital channels and improving customer engagement. Earlier in his career, Mike held roles at Accenture, where he honed his skills in management consulting and strategic planning.
Academic Background
Mike holds a Bachelor's degree in Mechanical Engineering from a reputable university, which has provided him with a strong foundation in technical problem-solving and analytical thinking. His academic achievements, combined with his extensive industry experience, have equipped him with a unique blend of strategic and operational expertise.
Areas of Expertise
- Customer success and experience management
- Digital transformation and growth strategies
- Telecommunications industry expertise
- Strategic planning and project management
- Cross-functional team leadership and collaboration
Professional Impact
Throughout his career, Mike has consistently delivered measurable results and made significant contributions to the organizations he has served. At Verizon, he played a key role in driving digital growth, optimizing customer experiences, and achieving record-breaking customer satisfaction scores. At Ozmo, he has been instrumental in strengthening the company's customer success capabilities, leading to increased client retention and referrals.
Conclusion
With his proven track record of success, deep industry knowledge, and strategic vision, Mike Munsey is well-positioned to continue driving meaningful impact in the telecommunications industry. As the Vice President of Customer Success at Ozmo, he is committed to leveraging his expertise to help the company and its clients achieve their business objectives and deliver exceptional customer experiences.
