Mike Ross

Digital Product Manager
Detroit, Michigan, United States

Professional Overview

Mike Ross is an experienced Digital Product Manager with a strong background in the financial services industry. He specializes in driving the development and optimization of digital products and solutions that enhance customer experiences and drive business growth.

Experience Summary

Current Role

As the Digital Product Manager at TD Auto Finance since 2017, Mike is responsible for leading the conception, design, and implementation of innovative digital products and features. He works closely with cross-functional teams to identify customer needs, define product roadmaps, and execute digital transformation initiatives. Under Mike's leadership, the company has successfully launched several new mobile and web-based tools that have improved customer satisfaction and increased digital adoption.

Career Progression

Prior to his current role, Mike held various positions within TD Auto Finance, including Loan Underwriter Team Lead and Senior Retail Credit Analyst/Credit Investigator. In these roles, he developed a deep understanding of the automotive finance industry and honed his skills in data analysis, process optimization, and team leadership. His ability to bridge the gap between business requirements and technical implementation has been instrumental in driving positive outcomes for the organization.

Academic Background

Mike holds a Bachelor of Business Administration degree from the University of Michigan, with a concentration in Finance. During his academic career, he demonstrated strong analytical and problem-solving abilities, leading to his selection for various leadership roles within student organizations.

Areas of Expertise

• Digital product development and management

• User experience design and optimization

• Data-driven decision making and analytics

• Cross-functional team collaboration and stakeholder management

• Financial services industry knowledge and compliance

Professional Impact

Throughout his career, Mike has made significant contributions to the success of TD Auto Finance's digital initiatives. He spearheaded the development of a new mobile app that streamlined the loan application process, resulting in a 25% increase in digital loan submissions. Additionally, he led the redesign of the company's online customer portal, which improved user satisfaction by 30% and drove a 15% increase in self-service transactions.

Conclusion

With his extensive experience in digital product management and deep understanding of the financial services industry, Mike Ross is well-positioned to continue driving innovative digital solutions that deliver exceptional customer experiences and drive business growth. His collaborative approach, analytical mindset, and passion for technology-enabled transformation make him a valuable asset to any organization.