Mike Wong

Sales Operations Manager
Los Angeles, California, United States

Professional Overview

Mike Wong is an accomplished Sales Operations professional with over 15 years of experience driving strategic sales support and operational excellence for leading technology companies. As a Sales Operations Manager, he leverages his expertise in data analysis, process optimization, and cross-functional collaboration to enable sales teams achieve their revenue goals.

Experience Summary

Current Role

As the Sales Operations Manager at VMware, Mike is responsible for overseeing the company's sales support infrastructure and driving continuous improvements to enhance efficiency and productivity. His key contributions include:

• Implementing robust sales forecasting and reporting processes that provide real-time visibility into the sales pipeline

• Spearheading the development and rollout of a custom CRM system to streamline lead management and sales activity tracking

• Optimizing sales commission structures and incentive programs to align with evolving business objectives

• Collaborating cross-functionally with sales, marketing, and finance teams to identify and address operational bottlenecks

Career Progression

Prior to his current role, Mike held various sales operations positions at renowned technology firms, including:

• Sales Operations Program Manager at Western Digital

• Sales Operations Analyst at HGST, a Western Digital brand

• International Sales Operations Program Manager at Acer

• International Sales Operations Analyst at Gateway

Throughout his career, Mike has consistently demonstrated his ability to drive process improvements, implement data-driven strategies, and enhance the overall efficiency and effectiveness of sales organizations.

Academic Background

Mike holds a Bachelor of Science (B.S.) degree in Business Administration with a concentration in Marketing from the University of Southern California. He is also an active member of the Sales Management Association and the Institute of Business Forecasting and Planning, where he regularly contributes to industry discussions and best practices.

Areas of Expertise

• Sales Operations Management

• Data Analysis and Reporting

• CRM System Implementation and Optimization

• Sales Forecasting and Pipeline Management

• Sales Compensation and Incentive Program Design

• Cross-Functional Collaboration and Business Partnership

Professional Impact

Under Mike's leadership, the sales operations team at VMware has achieved significant improvements in sales productivity, including a 25% increase in lead-to-opportunity conversion rates and a 15% reduction in sales cycle duration. Additionally, his efforts in streamlining the company's commission structure have resulted in a 12% increase in sales representative satisfaction and a 20% improvement in sales quota attainment.

Conclusion

With his extensive experience, strong analytical skills, and proven track record of driving operational excellence, Mike Wong is poised to continue making a significant impact on the sales organizations he serves. As he progresses in his career, he remains committed to leveraging data-driven insights and cross-functional partnerships to enable sales teams to achieve their full potential.