Professional Overview
Miki Khee is a seasoned customer care professional currently serving as a Customer Care Manager at L'Oréal in Malaysia. With a strong background in operations management and supervision, Miki excels in driving customer satisfaction and leading high-performing teams within the cosmetics industry.
Experience Summary
Current Role
As the Customer Care Manager at L'Oréal, Miki oversees customer service operations, ensuring seamless interactions between customers and the brand. Key responsibilities include team management, process optimization, and complaint resolution. Although specific achievements in the current role are not detailed, Miki's leadership is expected to significantly impact customer retention and brand loyalty.
Career Progression
Miki's career trajectory showcases consistent growth and a commitment to customer service excellence. Prior to the current role, Miki served as an Assistant Customer Service Manager at L'Oréal from 2021 to 2023. Before joining L'Oréal, Miki was a Team Lead at SR-TECHNICS from 2014 to 2021, where leadership and technical skills were refined.
Academic Background
Miki holds a Master of Business Administration (MBA) in Operations Management and Supervision from UNITAR International University. This educational background has equipped Miki with the theoretical and practical knowledge necessary for managing complex operations and supervising teams effectively.
Areas of Expertise
Miki's areas of expertise include:
- Industry-specific skills: Deep understanding of the cosmetics industry, with a focus on customer care and service delivery.
- Technical competencies: Proficient in operations management, team supervision, and customer service software.
- Leadership and management capabilities: Proven ability to lead teams, optimize processes, and drive customer satisfaction.
Professional Impact
While specific projects or initiatives led by Miki are not detailed, the current role at L'Oréal and previous positions indicate a strong capability to contribute significantly to industry growth and customer satisfaction. Miki's leadership and management skills are expected to drive measurable achievements in customer care and team performance.
Conclusion
Miki Khee's professional trajectory is marked by steady progression and a strong focus on customer care and operations management. Currently, as a Customer Care Manager at L'Oréal, Miki is poised to leverage expertise and experience to enhance customer satisfaction and contribute to the cosmetics industry. With a strong academic foundation and notable career growth, Miki offers a compelling value proposition as a dedicated and accomplished customer care professional.
