Professional Summary

Professional Overview

Mila Markovic is an experienced product management and customer experience professional with a proven track record of driving innovation and delivering successful digital products. As the current Head of Product (Maternity Cover) at Speakap, she is responsible for leading the product strategy, roadmap, and cross-functional team to develop cutting-edge solutions that enhance workplace communication and collaboration.

Experience Summary

Current Role

As the Head of Product (Maternity Cover) at Speakap, Mila is responsible for defining the overall product vision and strategy, leading the product team, and ensuring the successful delivery of new features and enhancements. She has been instrumental in driving the company's product innovation and aligning the roadmap with evolving customer needs. Mila's strong leadership and strategic thinking have made a significant impact on Speakap's growth and positioning within the internal communications software market.

Career Progression

Prior to her current role, Mila held senior product management and customer experience positions at leading companies, including Candlefox and AGL Energy. As the Head of Product at Candlefox, she successfully led the transformation of the company's product portfolio, improving customer satisfaction and driving business growth. Her experience as a Senior Service Designer at AGL Energy and a Customer Experience Strategist at Tiny CX has honed her expertise in understanding user needs and designing seamless digital experiences.

Academic Background

Mila holds a Bachelor's degree in Business Administration from the University of Amsterdam, where she specialized in marketing and innovation management. Her strong academic background has provided her with a solid foundation in strategic thinking, data analysis, and problem-solving, which she applies effectively in her professional roles.

Areas of Expertise

• Product strategy and roadmap development

• Agile product management methodologies

• User-centric design and customer experience optimization

• Cross-functional team leadership and collaboration

• Data-driven decision making and performance tracking

• Stakeholder management and communication

Professional Impact

Throughout her career, Mila has demonstrated her ability to drive product innovation and deliver measurable business impact. At Candlefox, she led the development of a new customer-facing mobile app, which resulted in a 25% increase in user engagement and a 15% boost in customer retention. In her role at Speakap, Mila has been instrumental in launching several high-impact product features, contributing to the company's growth and industry recognition.

Conclusion

Mila Markovic is a seasoned product management and customer experience professional with a proven track record of success in the software and technology industry. Her strategic vision, strong leadership, and user-centric approach have made her a valuable asset to the companies she has worked with. As the Head of Product (Maternity Cover) at Speakap, Mila is well-positioned to continue driving innovation and delivering exceptional digital solutions that empower organizations and their employees.