Professional Summary
Professional Overview
Milan Maheshwari is an accomplished Lead Product Designer with extensive experience in the e-commerce and food delivery industries. He is currently spearheading product design initiatives at Zepto, a leading quick commerce platform in India. Milan's expertise lies in crafting intuitive user experiences, driving product innovation, and aligning design strategies with business objectives.
Experience Summary
Current Role
As the Lead Product Designer at Zepto, Milan is responsible for overseeing the design team and driving the company's product design vision. He collaborates cross-functionally with stakeholders to prioritize user needs, conceptualize new features, and iteratively refine the platform's user experience. Under Milan's leadership, the Zepto app has witnessed a significant increase in user engagement and satisfaction, contributing to the company's rapid growth in the quick commerce space.
Career Progression
Prior to his current role, Milan served as a Senior Product Designer at Swiggy, India's largest food delivery platform. In this position, he played a pivotal role in enhancing the user experience across Swiggy's consumer-facing and merchant-facing applications. He led the design of several innovative features, including a personalized recommendation engine and a streamlined order management system, which resulted in improved customer retention and operational efficiency.
Milan's journey with Swiggy began as a Product Design Intern, and he steadily progressed through the ranks, taking on increasing responsibilities and showcasing his design expertise. His ability to translate complex business requirements into user-centric solutions and his strong cross-functional collaboration skills have been instrumental in his career advancement.
Academic Background
Milan holds a Bachelor of Design (B.Des.) degree from the National Institute of Design, Ahmedabad, with a specialization in Industrial Design. He has consistently demonstrated academic excellence, earning recognition for his innovative design projects and problem-solving abilities.
Areas of Expertise
- User experience design and information architecture
- Interaction design and prototyping
- Visual design and branding
- Design system development and implementation
- Agile and user-centered design methodologies
- Cross-functional collaboration and stakeholder management
Professional Impact
Throughout his career, Milan has made significant contributions to the e-commerce and food delivery industries. At Swiggy, he spearheaded the redesign of the customer order tracking experience, leading to a 20% increase in customer satisfaction. He also played a crucial role in the development of Swiggy's merchant-facing application, which resulted in a 15% improvement in order processing efficiency for restaurant partners.
At Zepto, Milan's design leadership has been instrumental in driving the platform's user growth and retention. He has overseen the implementation of a comprehensive design system, ensuring a cohesive and consistent user experience across the company's consumer and merchant-facing touchpoints.
Conclusion
With a proven track record of success in the product design domain, Milan Maheshwari is a strategic and innovative design leader who consistently delivers impactful solutions that drive business growth and user satisfaction. His passion for crafting exceptional user experiences, combined with his strong cross-functional collaboration skills, makes him a valuable asset to the organizations he serves.
