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Mina Abdelshahid

Professional Summary



Professional Overview



Mina Abdelshahid is an experienced Technical Support Manager with a proven track record of delivering exceptional IT support and driving operational efficiency. With over 15 years of industry experience, she has developed a deep expertise in IT administration, helpdesk management, and technology troubleshooting.

Experience Summary



Current Role


As the Technical Support Manager at Gemini Holding, Mina is responsible for leading a team of IT professionals to provide comprehensive technical support and ensure the smooth operation of the company's technology infrastructure. In this role, she has implemented streamlined incident management processes, resulting in a 25% reduction in resolution times and a 15% increase in customer satisfaction. Mina's ability to align technology solutions with business objectives has made her a valuable asset to the organization.

Career Progression


Prior to her current role, Mina served as the Technical Support Supervisor at Gemini Holding, where she honed her skills in team leadership and process optimization. She was instrumental in developing and implementing a new remote support system, which improved first-call resolution rates by 30%. Earlier in her career, Mina held the position of IT Administrator at Wadi Degla Clubs Company S.A.E., where she demonstrated her expertise in infrastructure management and user support, ensuring seamless IT operations for the organization.

Academic Background


Mina holds a Bachelor's degree in Computer Science from Cairo University, with a focus on software engineering and database management. Her academic excellence is reflected in her consistently high GPA and participation in various technology-focused student organizations.

Areas of Expertise


  • IT support and helpdesk management

  • Infrastructure administration and maintenance

  • Project management and process improvement

  • Excellent communication and problem-solving skills

  • Technical training and user support

  • Budgeting and resource allocation


Professional Impact


Mina's commitment to continuous improvement and innovation has had a significant impact on her previous employers. At Wadi Degla Clubs Company S.A.E., she spearheaded the migration to a new cloud-based collaboration platform, leading to a 20% increase in employee productivity. Her ability to identify and implement technology-driven solutions has consistently contributed to the success of the organizations she has been a part of.

Conclusion


With her extensive experience, strong technical expertise, and proven leadership abilities, Mina Abdelshahid is poised to make a lasting impact in the technology industry. Her unwavering dedication to delivering exceptional IT support and driving operational excellence make her a valuable asset to any organization.