Minna Vaisanen

Head of Revenue | London, England, United Kingdom

Professional Overview

Minna Vaisanen is an accomplished revenue and customer success leader with over 15 years of experience in the hospitality and technology industries. As the Head of Revenue at Thrive Partners, she leverages her expertise in revenue management, customer success, and coaching to drive sustainable growth for her clients.

Experience Summary

Current Role

As the Head of Revenue at Thrive Partners, Minna is responsible for overseeing the company's revenue strategy and operations. She works closely with clients to implement proven revenue management techniques, optimize their customer success programs, and empower their teams to deliver exceptional experiences. Minna's strategic guidance and hands-on coaching have helped Thrive Partners' clients achieve consistent revenue growth and improved customer retention.

In addition to her role at Thrive Partners, Minna serves as an Advisor for Women in Customer Success and is a Member of the Women of Customer Success community, where she shares her insights and mentors aspiring leaders.

Career Progression

Prior to her current position, Minna held various leadership roles in the hospitality and technology sectors. As the Head of Customer Success and Accounts at Thrive Partners, she was instrumental in building the company's customer-centric approach and driving positive outcomes for its clients. Before that, she served as the Head of Customer Success at Growth Engineering Ltd, where she was responsible for developing and executing the company's customer success strategy.

Minna's extensive experience also includes roles as the Vice President of Customer Success at Pace Revenue Management, the Director of Revenue Management Strategy and Success for the Asia Pacific Continent at Marriott International, and the Senior Manager of Revenue Management Implementation and Success for the Asia Pacific region at Starwood Hotels & Resorts Worldwide, Inc. Throughout her career, Minna has consistently demonstrated her ability to drive revenue growth, enhance customer satisfaction, and lead high-performing teams.

Academic Background

Minna holds a degree in Hospitality Management from a prestigious university, where she graduated with honors.

Areas of Expertise

Revenue management

Customer success strategy and execution

Coaching and leadership development

Hospitality and technology industry expertise

Data analysis and performance optimization

Professional Impact

Minna has a proven track record of driving sustainable revenue growth and improving customer satisfaction for her clients. She has led the implementation of innovative revenue management and customer success initiatives that have resulted in measurable improvements in key performance indicators, such as increased revenue, enhanced customer retention, and improved customer lifetime value.

Conclusion

With her comprehensive experience, industry-leading expertise, and passion for empowering her clients, Minna Vaisanen is a valuable asset to any organization seeking to optimize its revenue streams and deliver exceptional customer experiences. Her strategic vision, operational excellence, and collaborative leadership style make her a sought-after revenue and customer success professional in the industry.