Professional Overview

Mirna Jawhar is a seasoned banking professional currently serving as the Head of Consumer Protection at Bank of Beirut, Lebanon. Her key expertise areas include consumer protection, quality management, and sales management, with a focus on the banking and financial services industry.

Experience Summary

Current Role

As the Head of Consumer Protection at Bank of Beirut since February 2021, Mirna is responsible for overseeing consumer protection initiatives, ensuring regulatory compliance, and promoting a customer-centric approach within the organization. Her key responsibilities include developing and implementing consumer protection policies, collaborating with cross-functional teams, and driving process improvements to enhance customer experience.

Career Progression

Mirna's career progression at Bank of Beirut includes notable roles such as Head of Network Quality Management (2016-2021) and Field Sales and Service Quality Manager (2012-2016). Prior to joining Bank of Beirut, she worked as a Senior Premium Sales Manager at HSBC Bank (2011-2012). Throughout her career, Mirna has demonstrated significant growth, with key achievements in quality management, sales performance, and team leadership.

Areas of Expertise

Mirna's areas of expertise include:
Industry-specific skills: consumer protection, quality management, sales management, and banking regulations
Technical competencies: process improvement, policy development, and regulatory compliance
* Leadership and management capabilities: team leadership, cross-functional collaboration, and strategic planning

Professional Impact

Although specific details on notable projects or initiatives are not available, Mirna's current role and previous experiences suggest a strong focus on driving positive change and improvement within the banking industry.

Conclusion

Mirna Jawhar's professional trajectory is marked by significant growth, leadership, and expertise in consumer protection, quality management, and sales management. Currently, as the Head of Consumer Protection at Bank of Beirut, she continues to drive consumer-centric initiatives and promote regulatory compliance. With her strong background and expertise, Mirna is well-positioned to make a lasting impact in the banking and financial services industry.