Misty F.
Senior Sales Ops Account Manager | San Jose, California
Professional Overview
Misty F. is an accomplished Senior Sales Ops Account Manager with over 20 years of experience in the semiconductor industry. She is skilled in supply chain planning, project management, and customer account management, with a proven track record of driving operational excellence and delivering measurable business impact.
Experience Summary
Current Role
As the Senior Sales Ops Account Manager at SanDisk®, Misty is responsible for managing key customer accounts and overseeing all sales operations activities. In this role, she serves as the primary point of contact for high-value customers, ensuring seamless order fulfillment, inventory management, and issue resolution. Misty's strategic thinking and collaborative approach have enabled her to build strong relationships with cross-functional teams and drive significant improvements in customer satisfaction and loyalty.
Career Progression
Prior to her current position, Misty held progressive roles within SanDisk, including Sr Supply Chain Planning & Project Manager and Foundry Supply Planner. In these positions, she demonstrated her expertise in supply chain optimization, forecasting, and project management, contributing to the company's operational efficiency and revenue growth. Earlier in her career, Misty worked as a Planner at Philips Semiconductors, where she honed her skills in demand planning and inventory control.
Academic Background
Misty holds a Bachelor of Science degree in Supply Chain Management from the University of California, Berkeley, where she graduated with honors.
Areas of Expertise
- Sales operations and account management
- Supply chain planning and optimization
- Project management and process improvement
- Customer relationship management
- Demand forecasting and inventory control
Professional Impact
As a Senior Sales Ops Account Manager, Misty has played a pivotal role in strengthening SanDisk's customer relationships and driving operational excellence. Notable achievements include:
- Implemented a new customer portal, resulting in a 20% reduction in customer service inquiries and a 15% increase in customer satisfaction
- Spearheaded a cross-functional project to streamline the order-to-cash process, leading to a 30% improvement in on-time delivery performance
- Analyzed market trends and customer demand to develop strategic inventory management strategies, contributing to a 12% reduction in inventory holding costs
Conclusion
With her extensive industry experience, strategic mindset, and proven track record of success, Misty F. is a valuable asset to the SanDisk team. She is committed to continuously improving processes, enhancing customer relationships, and driving operational excellence in the semiconductor industry.
