Professional Summary
Professional Overview
Mitch Goldsmith is a seasoned Senior Manager of Sales Operations with over 25 years of experience in the print and financial services industries. He currently oversees sales operations at Donnelley Financial Solutions (DFIN), where he leverages his expertise in process improvement, data analytics, and customer service to drive organizational efficiency and support the company's sales growth initiatives.
Experience Summary
Current Role
As the Senior Manager of Sales Operations at DFIN, Mitch is responsible for optimizing the company's sales processes, analyzing performance metrics, and implementing data-driven strategies to enhance the customer experience. He has played a pivotal role in streamlining the sales cycle, improving lead-to-conversion ratios, and fostering stronger collaboration between the sales and operations teams.
Career Progression
Mitch's career journey has been marked by a steady ascent through various roles at leading organizations. Prior to his current position, he served as the Manager of Sales Operations at DFIN, where he spearheaded the implementation of a new CRM system and developed customized reporting tools to provide valuable insights to the sales team. Before that, he held roles as the Manager of Process & Analytics and a Business Analyst at RR Donnelley, as well as the Supervisor of Service Delivery/Customer Service Process and a Developer at Bowne.
Throughout his career, Mitch has consistently demonstrated his ability to drive operational efficiency, leverage data to inform decision-making, and foster a customer-centric culture. His deep understanding of the print and financial services industries, coupled with his strong analytical and problem-solving skills, have made him a valuable asset to the organizations he has served.
Academic Background
Mitch holds a Bachelor of Science degree in Business Administration from Montclair State University, where he graduated with honors.
Areas of Expertise
- Sales operations management
- Process improvement and optimization
- Data analysis and performance reporting
- Customer service and client relationship management
- Cross-functional collaboration and team leadership
Professional Impact
During his tenure at DFIN, Mitch has played a pivotal role in the company's sales operations transformation. He has spearheaded the implementation of a new CRM system, developed customized reporting tools, and streamlined the sales cycle, leading to a 20% improvement in lead-to-conversion ratios. Additionally, he has fostered stronger collaboration between the sales and operations teams, resulting in enhanced customer satisfaction and retention.
Conclusion
With his extensive experience, proven track record of success, and commitment to innovation, Mitch Goldsmith is a versatile and highly effective Senior Manager of Sales Operations. His expertise in leveraging data-driven insights to optimize sales processes and enhance the customer experience make him a valuable asset to DFIN and a respected leader in the print and financial services industries.
