Professional Overview
Mohammad al Zoubi is a seasoned professional currently serving as a Training Operations Manager at Concentrix, based in Amman, Jordan. His key expertise areas include training operations, team management, quality coaching, and technical support, with a primary focus on the customer service and outsourcing industry.
Experience Summary
Current Role
Mohammad al Zoubi currently holds the position of Training Operations Manager at Concentrix, a role he has held since February 2023. His key responsibilities include overseeing training operations, ensuring high-quality training delivery, and contributing to the development of training programs. Although specific achievements in this current role are not detailed, his experience in training and operations positions him strongly for this responsibility.
Career Progression
Notable previous roles include Team Manager and Quality Coach at Concentrix, where he demonstrated career growth and progression within the company. Prior to Concentrix, Mohammad held positions such as Project Manager at The Office - Creative Community and Team Manager at Future Packing Factory, showcasing his ability to manage teams and oversee projects effectively. His career trajectory highlights steady growth and increasing responsibility, particularly within the customer service and operations sectors.
Academic Background
Mohammad al Zoubi holds a Bachelor of Science in Computer and Information Systems from Yarmouk University, which he completed from 2008 to 2012. This educational background provides a foundation in technical skills, which complements his later career focus on operations and management.
Areas of Expertise
Mohammad's expertise spans industry-specific skills in customer service, technical support, and training operations. He possesses technical competencies, although specific details are not provided. His leadership and management capabilities are evident through his progression to managerial roles, indicating strong organizational and interpersonal skills.
Professional Impact
While specific details on notable projects or initiatives are not provided, Mohammad's contributions to his roles, particularly in team management and quality coaching, suggest a positive impact on operational efficiency and team performance. His career progression and the responsibilities he has undertaken indicate measurable achievements in terms of career growth and increased responsibility.
Conclusion
Mohammad al Zoubi's professional trajectory demonstrates a focused progression towards leadership roles within the customer service and outsourcing industry. Currently, his focus is on training operations, leveraging his experience and skills to contribute to Concentrix's success. His value proposition lies in his ability to manage training operations effectively, contribute to high-quality training delivery, and his potential to continue growing into more senior roles within the industry.
