Professional Overview

Mohammad Atong is a seasoned I.T. professional currently serving as the I.T. Service Desk Team Lead and Operations Lead at Wipro, located in Quezon City, NCR, Philippines. His key expertise areas include I.T. service management, team leadership, and operations, with a focus on the information technology industry.

Experience Summary

Current Role

Mohammad Atong is currently the I.T. Service Desk Team Lead and Operations Lead at Wipro, a position he has held since May 2022. As the team lead, he oversees the I.T. service desk operations, ensuring timely and effective resolutions to technical issues. His key responsibilities include team management, service desk process improvements, and operational efficiency enhancements. Although specific achievements in this role are not provided, his leadership and expertise significantly contribute to the team's success and the company's overall I.T. service quality.

Career Progression

Prior to his current role, Mohammad held various positions that demonstrate his career growth and versatility. Notable previous roles include Project Coordinator and Project Manager at RB Cruz Builders, I.T. Cloud Tech Support - Shift Lead at Accenture, Bank Associate I at HSBC, Bank Associate I at TeleTech Philippines, and I.T. Asset at Manulife. These roles have equipped him with a broad range of skills, from project management and team leadership to customer service and technical support, showcasing his ability to adapt and thrive in different environments.

Academic Background

Mohammad Atong holds a Bachelor of Science degree in Computer Engineering from Far Eastern University, which he completed from 2008 to 2013. This academic background provides a solid foundation in computer systems, networks, and engineering principles, underpinning his I.T. career.

Areas of Expertise

Mohammad's expertise spans several key areas, including:

• Industry-specific skills: I.T. service management, cloud technology, and project coordination.

• Technical competencies: Computer engineering, network systems, and asset management.

• Leadership and management capabilities: Team leadership, operations management, and service desk management.

Professional Impact

While specific projects or initiatives are not detailed, Mohammad's contributions to his current and previous roles have undoubtedly made a significant impact on the efficiency, productivity, and quality of I.T. services within the organizations he has served. His ability to lead teams, manage operations, and improve processes has been invaluable.

Conclusion

In conclusion, Mohammad Atong's professional trajectory is marked by steady growth, diverse experience, and a strong educational foundation. Currently focused on leading the I.T. service desk and operations at Wipro, he brings a unique blend of technical knowledge, leadership skills, and industry experience. His value proposition lies in his ability to effectively manage and improve I.T. services, contributing to the success of his organization and the industry as a whole.