Professional Overview
Mohanad Qasim is a Technical Support Specialist based in Amman, Jordan, with a strong background in technical support, cloud infrastructure, and full-stack development. His key expertise areas include technical support, cloud computing, and software development, with an industry focus on IT and technology.
Experience Summary
Current Role
Mohanad Qasim currently serves as a Technical Support Specialist at Concentrix, a position he has held since May 2024. His key responsibilities include providing technical support to clients, resolving technical issues, and improving customer satisfaction.
Career Progression
Notable previous roles include Oracle Cloud Infrastructure Architect at Extreme Cloud Systems, where he worked from February 2024 to May 2024, and Full-stack Developer at Abdul Aziz Al Ghurair School of Advanced Computing (ASAC), where he worked from April 2023 to October 2023. Additionally, he worked as a Customer Service Representative at Orange Jordan from December 2021 to April 2023. These roles have contributed to his career growth and trajectory, with key achievements including the development of cloud infrastructure and the resolution of complex technical issues.
Academic Background
Mohanad Qasim holds a Master of Engineering (MEng) in Mechatronics, Robotics, and Automation Engineering from the University of Constantine 1 (University of Mentouri Brothers Constantine), which he completed from 2019 to 2021. He also holds a Bachelor's degree in Electrical and Electronics Engineering from the same university, completed from 2015 to 2019.
Areas of Expertise
Mohanad Qasim's industry-specific skills include technical support, cloud computing, and software development. His technical competencies include proficiency in Oracle Cloud Infrastructure, full-stack development, and customer service. While his leadership and management capabilities are still developing, he has demonstrated the ability to work effectively in teams and communicate complex technical issues to clients.
Professional Impact
Although specific details on notable projects or initiatives are not available, Mohanad Qasim's contributions to his previous roles have likely included the successful implementation of cloud infrastructure, the development of software applications, and the improvement of customer satisfaction through effective technical support.
Conclusion
Mohanad Qasim's professional trajectory demonstrates a strong foundation in technical support, cloud computing, and software development. Currently focused on his role as a Technical Support Specialist at Concentrix, he brings value to his organization through his technical expertise, ability to resolve complex issues, and commitment to customer satisfaction. As he continues to grow in his career, Mohanad Qasim is poised to make significant contributions to the IT and technology industry.
