Professional Overview

Mohanraj Gowda is a seasoned Technical Support Specialist with a strong background in customer service and technical support. He is currently based in Bengaluru, KA, India, and has been working in the industry since 2019. His key expertise areas include technical support, customer service, and digital interactions, with a focus on the IT and customer service industries.

Experience Summary

Current Role

Mohanraj Gowda is currently working as a Technical Support Specialist at Concentrix, a position he has held since March 2023. In this role, he is responsible for providing technical support to customers, resolving their issues, and ensuring customer satisfaction. Although specific achievements are not available, his current position demonstrates his capability to work in a fast-paced technical support environment.

Career Progression

Mohanraj Gowda has progressed through various roles in his career. Notably, he worked as a Digital Interaction Advicor at [24]7.ai from June 2019 to January 2023 and as a Customer Service Specialist at Teleperformance from August 2020 to January 2021. These roles have contributed to his growth and expertise in customer service and technical support.

Academic Background

Mohanraj Gowda holds a Bachelor of Commerce (BCom) in Business/Commerce, General, from Kumaraswamy Vidyalaya, which he completed between 2018 and 2021.

Areas of Expertise

Mohanraj Gowda's areas of expertise include:

• Industry-specific skills: Customer service, technical support, and digital interactions

• Technical competencies: Proficiency in using various software and tools for technical support and customer service

• Leadership and management capabilities: Although not explicitly stated, his ability to work in different roles suggests some level of adaptability and leadership potential

Professional Impact

While specific projects, initiatives, or measurable achievements are not provided, Mohanraj Gowda's experience and current role indicate his contribution to the IT and customer service industries through his work in technical support and customer service.

Conclusion

Mohanraj Gowda is a dedicated and experienced technical support specialist with a strong foundation in customer service and technical support. Currently focused on his role at Concentrix, he brings value through his expertise in technical support, customer service, and digital interactions, making him a valuable asset to his current and future organizations.