Moira Totaro

Commercial Team Manager

Professional Overview
Moira Totaro is a seasoned commercial and business management professional with extensive experience in the gaming and technology industries. As the Commercial Team Manager at Ezugi, she oversees a high-performing team responsible for managing key client accounts and driving strategic business growth. Moira's expertise spans areas such as account management, client relations, team leadership, and commercial operations.

Experience Summary

Current Role
Commercial Team Manager, Ezugi (2024-01-01 to Present)

• Leads a team of key account managers responsible for maintaining and expanding Ezugi's partnerships with top-tier clients

• Develops and implements effective account management strategies to ensure client satisfaction and retention

• Collaborates cross-functionally to identify new business opportunities and drive revenue growth

• Provides strategic guidance and mentorship to the commercial team, fostering a culture of excellence and innovation

Key Account Manager, Ezugi (2023-01-01 to Present)

• Managed a portfolio of high-value clients, ensuring exceptional service and achieving strategic growth objectives

• Acted as a trusted advisor, proactively identifying and addressing client needs to strengthen relationships

• Contributed to the development and execution of commercial initiatives, resulting in increased market share and revenue

Career Progression
Prior to her current roles, Moira held various positions within the gaming and technology industries, including:

• Junior Key Account Manager, Ezugi (2022-01-01 to 2023-01-01)

• Payments and Fraud Analyst, Betsson Group (2021-01-01 to 2022-01-01)

• Viagem, Pausa na carreira (2018-01-01 to 2020-01-01)

• Administrative Analyst, Covestro (2015-01-01 to 2018-01-01)

• Internship, Bayer HealthCare (2013-03-01 to 2014-01-01)

• Sales Assistant, Mid-America Overseas, Inc. (2011-10-01 to 2012-10-01)

• Administrative Assistant, Skill Idiomas (2009-08-01 to 2011-02-01)

Academic Background
Moira holds a Bachelor's degree in Business Administration from the University of Sao Paulo, where she graduated with distinction.

Areas of Expertise

• Client relationship management and strategic account planning

• Commercial operations and business development

• Team leadership and performance optimization

• Data-driven decision making and problem-solving

• Cross-functional collaboration and stakeholder management

Professional Impact

• Instrumental in securing and expanding Ezugi's partnerships with several top-tier clients, resulting in a significant increase in revenue and market share

• Spearheaded the implementation of a new client feedback program, leading to improved customer satisfaction and retention

• Mentored and developed a high-performing commercial team, fostering a culture of continuous learning and excellence

Conclusion
With her extensive experience, strong leadership skills, and proven track record of driving commercial success, Moira Totaro is a valuable asset to Ezugi's continued growth and expansion. Her dedication to client-centric strategies and her ability to build and lead high-performing teams make her a respected professional in the gaming and technology industries.