Mona Gupta
Head of GRS Capability Center Operations & Head of Operational Excellence for Global Operations
Professional Overview
Mona Gupta is an accomplished operations and transformation leader with over 15 years of experience in the insurance and financial services industries. She currently holds dual roles as the Head of GRS Capability Center Operations and the Head of Operational Excellence for Global Operations at Liberty Mutual Insurance, where she leverages her expertise in process optimization, change management, and strategic program delivery to drive operational excellence across the organization.
Experience Summary
Current Role
As the Head of GRS Capability Center Operations, Mona is responsible for overseeing the operations of Liberty Mutual's Global Reporting and Analytics (GRS) Capability Center, ensuring the efficient delivery of high-quality reporting and analytics services to support the company's global operations. In her role as the Head of Operational Excellence for Global Operations, she leads the implementation of operational excellence initiatives, focusing on process improvements, cost optimization, and the adoption of best practices to enhance the overall efficiency and effectiveness of Liberty Mutual's global operations.
Career Progression
Prior to her current roles, Mona held several senior positions in the insurance and consulting industries. She served as the Managing Director of Financial Services at Accenture, where she played a key role in driving digital transformation and operational enhancements for her clients. Before that, she was the Senior Director and Global Portfolio Delivery Leader for Insurance Operations at Cognizant, where she spearheaded large-scale operational transformation programs for leading insurance providers. Mona's earlier experience includes roles at HSBC and WNS Global Services, where she honed her expertise in insurance operations, business excellence, and change management.
Academic Background
Mona holds a Master's degree in Business Administration from a prestigious university, with a specialization in Finance and Operations Management. Her academic achievements include graduating with distinction and being recognized for her exceptional performance in her studies.
Areas of Expertise
- Insurance operations and process optimization
- Operational excellence and continuous improvement
- Business transformation and change management
- Financial services and digital transformation
- Strategic program delivery and portfolio management
- Data analytics and reporting
Professional Impact
Throughout her career, Mona has demonstrated a strong track record of delivering measurable business impact. At Liberty Mutual, she has spearheaded initiatives that have resulted in cost savings, productivity improvements, and enhanced reporting capabilities. In her previous roles, Mona led successful large-scale transformation programs that drove significant operational efficiencies and improved customer experience for her clients.
Conclusion
Mona Gupta is a seasoned insurance and operations professional with a proven ability to drive operational excellence and business transformation. Her strategic mindset, technical expertise, and strong leadership skills make her a valuable asset to Liberty Mutual as the company continues to enhance its global operations and deliver exceptional services to its customers.
