Mona Snyder

Professional Overview

Mona Snyder is an experienced healthcare executive with a proven track record of driving operational excellence and financial optimization in patient financial services. As the Director of Patient Financial Services at Marin General Medical Center, she leverages her expertise in revenue cycle management, contract negotiation, and strategic planning to enhance the organization's financial performance and patient experience.

Experience Summary

Current Role

Mona currently serves as the Director of Patient Financial Services at Marin General Medical Center, a role she has held since December 2023. In this position, she oversees the end-to-end patient financial services operations, including billing, collections, and financial counseling. Mona's leadership has been instrumental in improving the medical center's revenue cycle efficiency, reducing patient financial obligations, and enhancing overall patient satisfaction.

Career Progression

Prior to her current role, Mona held several senior leadership positions in the healthcare industry. She served as the Director of Operations at Optum from 2022 to 2023, where she was responsible for optimizing operational processes and driving organizational transformation. Before that, she held the position of Corporate Director of Patient Financial Services at Cerner Corporation and Adventist Health, where she spearheaded initiatives to streamline revenue cycle management and implement innovative financial technology solutions. Mona's earlier experience includes roles as a Supervisor of Managed Care Contracting and a Revenue Recovery Analyst at Tenet Healthcare.

Academic Background

Mona holds a Bachelor's degree in Business Administration from the University of Virginia. Her education has provided her with a solid foundation in the principles of finance, operations, and organizational management, which she has seamlessly applied throughout her healthcare career.

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Contract negotiation and payer relations

• Financial strategy and optimization

• Operational efficiency and process improvement

• Healthcare technology implementation and adoption

Professional Impact

During her tenure, Mona has made significant contributions to the organizations she has served. At Optum, she led a cross-functional team to streamline the revenue cycle process, resulting in a 15% reduction in days sales outstanding and a 20% increase in first-pass resolution rates. At Cerner Corporation, Mona spearheaded the implementation of a patient financial engagement platform, leading to a 12% increase in patient collections and a 30% improvement in patient satisfaction scores.

Conclusion

Mona Snyder is a seasoned healthcare leader with a passion for driving financial and operational excellence in patient financial services. With her extensive experience and proven track record of success, she is poised to continue making a significant impact on the organizations she serves, while delivering exceptional value to patients and stakeholders.