Professional Summary
Professional Overview
Morgan Reilly is an experienced Inside Sales Operations Manager at SHI International Corp. with a strong background in sales, customer service, and operations management. They possess a versatile skillset and industry expertise, leveraging data-driven insights to drive process optimization and operational efficiency.
Experience Summary
Current Role
As the Inside Sales Operations Manager at SHI International Corp., Morgan is responsible for overseeing the daily operations of the inside sales team, optimizing workflows, and implementing strategic initiatives to enhance productivity and customer satisfaction. In this role, they have spearheaded the deployment of a new customer relationship management (CRM) system, resulting in a 20% improvement in lead response time and a 15% increase in customer retention. Morgan's strategic approach and ability to foster cross-functional collaboration have been instrumental in driving the team's success.
Career Progression
Prior to their current role, Morgan served as an Inside Sales Account Manager at SHI International Corp., where they demonstrated a proven track record of exceeding sales targets and building strong relationships with clients. Earlier in their career, Morgan held supervisory and sales positions at Charlotte Russe, showcasing their versatility and adaptability within the retail industry. Additionally, Morgan gained valuable experience through various internships, including roles in quality control, human resources, and marketing, which have contributed to their well-rounded professional development.
Academic Background
Morgan holds a Bachelor's degree in Business Administration from the University of New Jersey, where they graduated with Cum Laude honors.
Areas of Expertise
- Inside sales management and operations
- Customer relationship management and client retention
- Data analysis and process optimization
- Cross-functional collaboration and team leadership
- Adaptability and versatility in various industry settings
Professional Impact
Through their strategic leadership and data-driven approach, Morgan has made significant contributions to the success of SHI International Corp. They have implemented innovative solutions, streamlined operational processes, and fostered a high-performing team, all while maintaining a sharp focus on customer satisfaction and business growth.
Conclusion
With a demonstrated track record of achievements and a commitment to continuous improvement, Morgan Reilly is poised to continue their trajectory of professional growth and impact within the inside sales and operations space. Their diverse experience, strong leadership skills, and dedication to operational excellence make them a valuable asset to any organization.
