Professional Overview
Mostafa Saeed is a seasoned Quality Assurance Specialist currently based in Dubai, United Arab Emirates. He leverages his expertise in quality assurance, customer service, and telecommunications to drive excellence in his current role at Etisalat UAE. His industry focus spans telecommunications, customer service, and quality management.
Experience Summary
Current Role
Mostafa Saeed currently serves as a Quality Assurance Specialist at Etisalat UAE, a position he has held since July 1, 2022. His key responsibilities include ensuring the quality of services, identifying areas for improvement, and implementing corrective measures. Although specific achievements in this role are not detailed, his tenure indicates a commitment to quality assurance and customer satisfaction.
Career Progression
Notable previous roles include serving as a Customer Service Representative at Etisalat UAE from 2017 to 2022, with an initial stint from 2020 to 2022, and prior to that from 2017 to 2020. He also worked as a Service Recovery Representative - Tier 2 at Raya CX from 2016 to 2017 and as a Customer Service Representative at Raya CX from 2015 to 2016, and briefly at e& Egypt from 2015. These roles signify a career trajectory marked by growth in customer service and quality assurance, with a focus on telecommunications.
Areas of Expertise
Mostafa's areas of expertise encompass industry-specific skills in telecommunications and customer service, technical competencies in quality assurance, and leadership and management capabilities developed through his progressive roles.
Professional Impact
While specific notable projects or initiatives are not outlined, Mostafa's contributions to the telecommunications industry through his work in quality assurance and customer service are significant. His dedication to ensuring high-quality services and customer satisfaction contributes to the industry's growth and development.
Conclusion
Mostafa Saeed's professional trajectory is marked by a steady ascent in roles related to quality assurance and customer service within the telecommunications sector. Currently focused on his role as a Quality Assurance Specialist at Etisalat UAE, he brings value through his expertise in quality management, customer satisfaction, and industry-specific knowledge. His professional path underscores a commitment to excellence and a value proposition centered on enhancing service quality and customer experience.
