Professional Overview
Muhamad Fahrefi is a seasoned IT professional currently serving as a Senior IT Application Support Specialist, leveraging his expertise in application support and technical analysis to drive business efficiency. His key expertise areas include IT application support, technical analysis, and helpdesk management, with a strong focus on the finance and technology industries.
Experience Summary
Current Role
As a Senior IT Application Support Specialist at Unilever, Muhamad Fahrefi's current position involves providing high-level technical support for IT applications, ensuring seamless operations, and resolving complex technical issues. His key responsibilities include analyzing application issues, developing solutions, and collaborating with internal stakeholders to implement fixes. Although specific achievements in his current role are not detailed, his expertise in IT application support is expected to significantly impact the company's operational efficiency.
Career Progression
Muhamad Fahrefi's career is marked by steady progression and growth in the IT sector. Notable previous roles include serving as a Software Helpdesk Specialist at SehatQ, a Senior Tech Related Analyst at OVO, and a Senior IT Helpdesk Analyst at Kudo. These positions have provided him with a broad range of experiences, from complaint management to technical support, showcasing his versatility and capability to adapt to different IT environments. His career trajectory reflects a consistent upward movement, indicating his ability to take on increasingly complex challenges and responsibilities.
Academic Background
Muhamad Fahrefi holds a Sarjana in Teknik Informatika from Universitas MH Thamrin, completed between 2007 and 2011. This academic background in Informatics has provided him with a solid foundation in computer science and information technology, underpinning his professional capabilities in IT.
Areas of Expertise
His areas of expertise include industry-specific skills in IT application support, technical competencies in software analysis and troubleshooting, and leadership and management capabilities as evidenced by his role as a Team Leader IT Helpdesk Support at PT Bank Danamon Indonesia. These skills are complemented by his experience in managing helpdesk operations and providing technical support, highlighting his ability to work in both technical and leadership capacities.
Professional Impact
Although specific details on notable projects or initiatives are not available, Muhamad Fahrefi's contributions to his previous roles, such as his work in complaint management at OVO and his leadership role at PT Bank Danamon Indonesia, suggest a significant impact on operational efficiency and customer satisfaction. His measurable achievements would be reflected in the resolution rates, customer satisfaction scores, and operational efficiency improvements in his previous roles.
Conclusion
Muhamad Fahrefi's professional trajectory is marked by a consistent progression towards senior roles in IT, indicating his growth in expertise and his value to organizations as a seasoned IT professional. Currently focused on providing high-level IT application support, his value proposition lies in his technical expertise, leadership capabilities, and his ability to drive operational efficiency through effective IT support and management.
