Professional Overview
Mzia Gaprindashvili is a seasoned Operations Manager with a strong background in managing teams and driving operational efficiency. Her current role and responsibilities involve overseeing daily operations, with key expertise areas in customer service, team management, and process improvement, primarily within the customer service and operations industry.
Experience Summary
Current Role
As the Operations Manager at Concentrix from 2023-02-01 to 2024-08-01, Mzia's key responsibilities included managing operational processes, leading teams, and implementing strategies to enhance customer satisfaction and efficiency. Her achievements in this role are marked by improved operational metrics, though specific details are not provided.
Career Progression
Mzia's career progression is notable for her growth from a Customer Service Representative to an Operations Manager. Previous roles include Call Center Manager at M+Grupa, Senior Team Manager at Majorel Georgia, and Customer Service Manager at Massimo Dutti, among others. These roles have equipped her with a deep understanding of customer service, team leadership, and operational management.
Academic Background
Mzia holds a Bachelor's degree in Tourism and Travel Services Management from Ilia State University, completed between 2005-2010. This educational background, while not directly aligned with her current field, has provided her with a foundation in service management and customer relations.
Areas of Expertise
Her areas of expertise include industry-specific skills in customer service, technical competencies in process management, and leadership capabilities in team management and operational oversight.
Professional Impact
While specific details on notable projects, industry contributions, and measurable achievements are not available, Mzia's career trajectory suggests a pattern of professional growth and contributions to her organizations through improved operational efficiency and customer service quality.
Conclusion
Mzia Gaprindashvili's professional trajectory is marked by consistent growth and a strong focus on operational management and customer service. Currently, as an Operations Manager, her focus is on optimizing operations and leading teams to achieve high levels of customer satisfaction and operational efficiency. Her value proposition lies in her ability to manage complex operational processes, lead high-performing teams, and drive strategic initiatives that enhance organizational performance.
