Naglaa Khalil

Client Relations & Collections Director
, , Egypt

Professional Overview

Naglaa Khalil is an experienced client relations and collections professional with a proven track record of driving success in the real estate and hospitality industries. As the Client Relations & Collections Director at MARAKEZ, she leverages her expertise in customer service, account management, and strategic problem-solving to enhance client satisfaction and optimize revenue recovery.

Experience Summary

Current Role

As the Client Relations & Collections Director at MARAKEZ, Naglaa is responsible for leading the company's client relations and collections efforts. In this role, she oversees the development and implementation of effective client engagement strategies, ensuring seamless communication and exceptional service delivery. Naglaa's focus on proactive account management and data-driven decision-making has led to improved client retention, reduced delinquencies, and increased revenue recovery for the organization.

Career Progression

Prior to her current position, Naglaa held several leadership roles in the real estate and hospitality sectors. She served as the Senior Community Manager at Palm Hills Developments, where she played a pivotal role in enhancing customer experience and resolving complex client issues. Earlier in her career, Naglaa held the positions of Client Relations Manager at Palm Hills Developments and Deputy CRM Head at DAMAC Properties, honing her skills in client relations, account management, and collections. Her experience also includes roles as an Executive-level Manager at Conrad Cairo Hotel and Duty Manager at Sheraton Heliopolis Hotel, where she developed a strong understanding of the hospitality industry.

Academic Background

Naglaa holds a relevant educational background, though specific details are not provided in the information given.

Areas of Expertise

• Client relations and account management

• Collections and revenue recovery strategies

• Customer service excellence

• Data analysis and performance optimization

• Cross-functional team leadership and collaboration

Professional Impact

Throughout her career, Naglaa has demonstrated a consistent track record of driving positive outcomes for her clients and employers. Her ability to implement effective client engagement strategies, streamline collection processes, and foster strong relationships has contributed to improved customer satisfaction, increased revenue, and enhanced organizational performance.

Conclusion

With her extensive experience in client relations, collections, and the real estate/hospitality industries, Naglaa Khalil is a valuable asset to MARAKEZ. Her strategic approach, collaborative leadership, and commitment to delivering exceptional results position her as a respected professional in her field. Naglaa's passion for driving client success and optimizing revenue recovery continues to make a significant impact on the organizations she serves.