Nancy Carbone

Senior Director Call Center Sales

Professional Overview
Nancy Carbone is a seasoned sales and operations executive with over 25 years of experience in the telecommunications and technology industries. As the Senior Director of Call Center Sales at RealDefense, she is responsible for leading a high-performing team of sales professionals, driving revenue growth, and delivering exceptional customer experiences.

Experience Summary

Current Role
In her current role at RealDefense, Nancy oversees all aspects of the company's call center sales operations, including strategic planning, team management, performance optimization, and process improvement. Under her leadership, the call center has consistently exceeded sales targets and maintained industry-leading customer satisfaction scores. Nancy's deep understanding of the customer journey and her ability to foster a collaborative, data-driven sales culture have been instrumental in driving the company's success.

Career Progression
Prior to joining RealDefense, Nancy held various sales and customer service leadership roles at prominent organizations, including Parlevel Systems, Charter Communications, and Time Warner Cable. Throughout her career, she has demonstrated a proven track record of driving revenue growth, optimizing operational efficiency, and building high-performing teams. Nancy's diverse industry experience and her ability to adapt to changing market dynamics have been key to her professional success.

Academic Background
Nancy holds a Bachelor of Science degree in Business Administration from the University of Florida, with a concentration in Marketing.

Areas of Expertise

• Call center operations and performance management

• Sales strategy and team leadership

• Customer experience optimization

• Data-driven decision making

• Change management and process improvement

Professional Impact
During her tenure at Charter Communications, Nancy was instrumental in implementing a customer-centric sales approach that resulted in a significant increase in customer retention and revenue growth. At Parlevel Systems, she led a sales team reorganization that led to a 25% improvement in sales productivity and a 20% increase in annual revenue.

Conclusion
With her extensive experience in the telecommunications and technology industries, Nancy Carbone has established herself as a respected leader in the call center sales domain. Her ability to drive sales performance, optimize operational efficiency, and foster a collaborative, data-driven culture make her a valuable asset to any organization seeking to achieve sustained growth and customer satisfaction.