Professional Overview
Nancy Croteau is an experienced financial counselor with a strong background in healthcare administration and human resources. As the Lead Financial Counselor at the Seacoast Cancer Center, she leverages her expertise to provide comprehensive financial guidance and support to patients and their families.
Experience Summary
Current Role
In her current position at the Seacoast Cancer Center, Nancy is responsible for managing the financial counseling team and overseeing the financial assistance program. She works closely with patients to help them navigate the complex healthcare system, understand their coverage options, and access available financial resources. Nancy's dedication and empathetic approach have made a significant impact on the financial well-being of the center's patients.
Career Progression
Prior to her role at the Seacoast Cancer Center, Nancy held several leadership positions in the healthcare and human resources sectors. As the Senior Benefits and Eligibility Specialist at Alltran Health Services, she assisted patients in navigating insurance and eligibility requirements, ensuring they received the care and benefits they needed. Earlier in her career, Nancy served as an HR Consultant and Recruiter at Community Partners - Strafford County, where she developed her expertise in talent management and organizational development. Her extensive experience in the healthcare and human resources fields has equipped her with a unique skill set that allows her to excel in her current role.
Academic Background
Nancy holds a Bachelor's degree in Business Administration, with a focus on Human Resources Management. Her academic background has provided her with a strong foundation in financial management, employee relations, and strategic decision-making.
Areas of Expertise
- Healthcare financial counseling and patient advocacy
- Insurance and benefits navigation
- Patient financial assistance program management
- Human resources management and talent acquisition
- Organizational development and change management
Professional Impact
During her tenure at the Seacoast Cancer Center, Nancy has played a pivotal role in improving the financial well-being of patients. She has implemented streamlined processes for financial assistance applications, resulting in a 25% increase in successful eligibility determinations. Additionally, Nancy has spearheaded educational initiatives to help patients better understand their coverage options and financial responsibilities, leading to a 15% reduction in out-of-pocket costs for the center's patients.
Conclusion
With her extensive experience in healthcare administration and human resources, Nancy Croteau is a valuable asset to the Seacoast Cancer Center. Her commitment to patient advocacy and financial empowerment, combined with her strong leadership skills, make her a respected professional in the industry. Nancy is poised to continue making a positive impact on the lives of the patients and families she serves.
