Nancy Croteau, Lead Financial Counselor
Professional Overview
Nancy Croteau is a seasoned financial and healthcare professional with extensive expertise in guiding patients and families through the complexities of cancer treatment financing. As the Lead Financial Counselor at the Seacoast Cancer Center, she is dedicated to ensuring patients receive the support and resources they need to focus on their health and well-being during challenging times.
Experience Summary
Current Role
In her current role as the Lead Financial Counselor at the Seacoast Cancer Center, Nancy is responsible for providing personalized financial counseling and guidance to patients and their families. She works closely with the medical team to develop comprehensive financial plans, identify and secure appropriate insurance coverage and financial assistance, and navigate the intricate landscape of healthcare costs and reimbursements. Under her leadership, the financial counseling program has achieved a 95% patient satisfaction rate and a 20% increase in successfully secured financial aid for those in need.
Career Progression
Prior to her current role, Nancy held positions as a Senior Benefits and Eligibility Specialist at Alltran Health Services, where she expertly navigated the complexities of public and private healthcare coverage, and as an HR Consultant and Recruiter at Community Partners, where she honed her skills in client relations and project management. Her extensive background in human resources at Walmart, where she served as a Human Resources Manager for over 20 years, has given her a deep understanding of the healthcare system and the unique challenges faced by patients and their families.
Academic Background
Nancy holds a Bachelor of Science degree in Business Administration from the University of New Hampshire, with a concentration in Human Resources Management. Her educational background, combined with her real-world experience, has equipped her with the knowledge and skills necessary to excel in her role as a financial counselor in the healthcare industry.
Areas of Expertise
- Healthcare financial counseling and patient advocacy
- Insurance eligibility and coverage optimization
- Public and private healthcare program administration
- Patient financial assistance program management
- Effective communication and client relations
- Project management and process improvement
Professional Impact
Throughout her career, Nancy has made significant contributions to improving the financial well-being of her patients and their families. She has spearheaded initiatives to streamline the financial counseling process, resulting in a 30% reduction in patient wait times and a 15% increase in successful insurance claims submissions. Additionally, her innovative approach to identifying and securing appropriate financial assistance has enabled the Seacoast Cancer Center to provide over $2 million in patient support over the past three years.
Conclusion
With her deep industry knowledge, proven track record of success, and unwavering commitment to patient-centered care, Nancy Croteau is a valuable asset to the Seacoast Cancer Center and the broader healthcare community. Her dedication to ensuring patients receive the financial support they need to focus on their health and well-being is a testament to her professionalism and the positive impact she has made throughout her career.
